Customer Success Project Manager

Lead merchant launches and integrations at GoBolt from its Downtown Toronto office, using structured project management and customer communication skills.As Project Manager supporting Customer Success and Account Management, you will deliver cross-functional merchant projects from planning through post-launch monitoring. You will coordinate Operations, Engineering, Product, Finance, Warehouse Fulfillment, and Transportation teams. The work includes onboarding, service expansions, process changes, and operational improvements.Key Responsibilities:
Lead end-to-end merchant onboarding, launches, integrations, and process changesDefine scope, timelines, milestones, dependencies, and project resourcingCoordinate internal workstreams before merchant go-liveTrack service levels, KPIs, and corrective action plansProvide regular updates to merchants and internal leadershipRequirements:
Active Project Management Professional certification in good standingThree or more years managing cross-functional client projectsExperience with Asana, Jira, Smartsheet, or similar toolsStrong scope, scheduling, risk, and change control skillsExcellent communication, organization, and data skillsApply project leadership, merchant communication, and cross-functional coordination to deliver reliable customer success outcomes at GoBolt.
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