Global Ratings And Reviews Manager

Lululemon

Lead global ratings and reviews at lululemon, shaping product discovery, guest confidence, and conversion through trusted feedback systems. This hybrid role requires onsite collaboration four days weekly.As Global Ratings and Reviews Manager, you will own an end-to-end capability within Search and Discovery. You will define strategy, govern review quality, and connect feedback with digital experiences. The work spans product, organic search, loyalty, legal, technology, merchandising, and ecommerce partners globally.Key Responsibilities:
Own global ratings and reviews strategy, roadmap, and performanceDesign review collection, governance, moderation, and syndication systemsManage third-party platforms, vendors, and tooling improvementsPartner with technology on platform requirements and data flowsConvert review data into product and digital roadmap insightsRequirements:
Bachelor’s degree or equivalent demonstrated expertise in a related disciplineExperience operating ratings and reviews programs in ecommerce environmentsUnderstanding of collection, moderation, and syndication approachesExperience with third-party platforms such as BazaarvoiceAbility to build governance, interpret data, and influence roadmapsShape trusted ratings and reviews at lululemon through strategy, governance, platforms, data, and cross-functional digital leadership.
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