Senior Customer Experience Specialist

Customer experience leadership defines this Senior Specialist role at One Degree Organics, centered on empathetic service and escalated complaint resolution. You will work independently while collaborating across teams.As Senior Customer Experience Specialist, you will own customer inquiries and sensitive complaints from first contact through resolution. The role combines relationship building, conflict resolution, CRM case management, and clear communication. You will also support brand experiences, farmer engagement, and marketing initiatives while translating customer feedback into action.Key Responsibilities:
Handle customer calls and emails with empathy and professionalismOwn complex complaints through resolution using independent judgmentDocument interactions in IssueTrak and compile weekly reportsShare customer insights and recommend process improvementsSupport farmer engagement and marketing initiativesRequirements:
Minimum three years in customer service or customer experienceAdvanced customer service and conflict-resolution skillsExperience handling sensitive or escalated complaintsAdvanced computer skills, including Microsoft OfficeProficiency with CRM or case management toolsBring empathetic communication, complaint ownership, and CRM expertise to strengthen customer relationships for One Degree Organics.
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