Director Customer Success Enterprise Accounts

Lead enterprise customer success at Dialogue through strategic account management, executive relationships, and bilingual French-English communication. This hybrid leadership role is based in Montreal or Toronto.

As Director, Customer Success, Enterprise Account Management, you will serve strategic clients as a trusted advisor and advocate. Reporting to Melissa Trottier, you will lead senior account managers, develop talent, and drive sustainable growth. Your work will shape retention, expansion, and client advocacy.

Key Responsibilities:

• Lead and grow senior account managers
• Build relationships with C-suite and executive stakeholders
• Design value-based retention and expansion strategies
• Represent Dialogue at industry and corporate events
• Align teams around complex client needs

Requirements:

• 5+ years managing complex solutions with cross-functional teams
• Experience with C-suite relationship management and negotiation
• Excellent written and spoken French and English
• Strategic, critical thinking and opportunity assessment abilities
• Consultative account management and trusted advisor experience

Bring bilingual leadership, strategic account management, and executive relationship skills to advance enterprise customer success at Dialogue.

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