Managing Director

Our client is a software business serving enterprise brands, connecting them with their third-party networks and end customers on a single platform. They are trusted by leading names across their industry and are entering an exciting phase of growth.The Role
As Managing Director, you will take full ownership of the business, with accountability for its P&L, team, product, and growth. This is a true “set the plan and run with it” role: you will define the strategy, build the team to deliver it, and drive profitable scale. It suits a commercially minded, entrepreneurial leader who is equally comfortable setting direction and getting hands‑on.Given the time zone alignment required with the business and its customer base, we are ideally seeking candidates based in Canada.Key Responsibilities
Strategy & Operations
Set and execute strategy across four pillars: strategy and positioning, operational excellence, growth, and product/technology.Drive revenue growth through new opportunities, including cross‑selling and new market penetration.Lead and align sales, customer success, and R&D.Build and nurture senior, enterprise‑level customer relationships, prioritising satisfaction and retention.Own the product strategy and roadmap, balancing new development with maintenance to win and retain customers.Improve operational efficiency and scalability to maximise profitability.Take full P&L ownership, with a focus on revenue, ROI, EBITDA, and customer retention.Own the budget and forecast on a monthly, quarterly, and annual basis.Building Effective Teams
Build, coach, and lead high‑performing teams across the business.Foster a culture of performance, collaboration, continuous improvement, and innovation.Provide clear direction and motivate teams toward measurable results.About You
Experience
A background in SaaS or software businesses, with a track record of senior commercial leadership, ideally as a Sales Director, Chief Revenue Officer, or equivalent.Strong experience engaging and winning enterprise‑level customers.Proven experience running a business, business unit, or function with its own budget and team.Strong financial acumen, including P&L management, budgeting, and forecasting.Experience building, leading, and developing high‑performing teams.Strong strategic and analytical skills, with the ability to turn vision into actionable plans.Advantageous: a management consulting background (e.G. McKinsey, BCG) and/or an MBA.Personal Characteristics
Entrepreneurial, self‑directed, and results‑driven: someone who sets the plan and goes with it.Thrives in a fast‑paced environment and adapts quickly to change.High degree of accountability and ownership.Strategic and hands‑on.
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