Assistant Director

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The opportunity
As an Assistant Director, you will play a pivotal role in Canada’s EY wavespace and CX team, working with some of our most forward-thinking clients as they navigate complex business challenges and opportunities. You will work at the frontier of their transformation and AI agendas, helping to shape priorities and influence strategic direction.
Leveraging EY’s design thinking-based wavespace methodology, you will design and facilitate collaborative client sessions that foster alignment, generate innovative ideas, and enable informed strategic decision-making. You will play a key role in high-impact client projects and initiatives, bringing together diverse stakeholders to co-create solutions, shape innovation and transformation agendas, and deliver meaningful, actionable outcomes.
Through the global EY wavespace network, you will tap into leading practices, insights, and capabilities to deliver exceptional and differentiated client experiences. Learn more about EY wavespace here: EY wavespace
In addition, as part of our overarching CX strategy that includes a client listening program, you will have the opportunity to engage directly with senior executives, transforming their feedback into actionable insights that strengthen relationships and drive continuous improvement across client experiences.
This job posting relates to an existing vacancy within our organization.
Your Key Responsibilities
Lead end-to-end EY wavespace experiences, including:
Driving discovery phases to ensure an in depth understanding of clients’ current situation and future vision through interviews and/or review of strategic plans
Designing, preparing and executing immersive innovation sessions where you will:
Partner with clients to co-design the approach for the session
Identify and bring forward internal and/or external thought leaders, case studies and examples to inspire new perspectives
Synthesize and bring forward relevant insights from client discovery phase
Facilitate design-thinking based ideation and prioritization sessions to draw out innovative, value-generating opportunities
Build alignment across stakeholders to develop clear, actionable strategic roadmaps and plans
Leverage your creative ingenuity and our digital collaboration technologies to create exceptional and unique immersive experiences with our clients
Collaborating with EY account teams to debrief insights from EY wavespace engagements and client experience activities, helping to identify opportunities for continued value creation
Support and advance our client experience approach, including:
Meeting with clients from across industries to capture and synthesize their feedback on their experiences with EY
Assist in transforming perspectives into actionable insights and recommendations that strengthen relationships, enhance future engagements, and support opportunity development

Skills And Attributes For Success
Strong executive presence, with the confidence to engage and present at all levels
Excellent communication skills (oral and written), with the ability to deliver clear, concise, and impactful messages
Proven ability to build trusted relationships and collaborate effectively across teams and stakeholders
Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality outcomes
Demonstrated critical thinking and problem-solving skills, with the ability to translate complex challenges into practical, actionable solutions
High emotional intelligence, cultural awareness, and ability to quickly establish credibility with clients and teams
Curiosity and adaptability, with comfort in navigating ambiguity and continuously learning
Strong understanding of digital trends and disruptions shaping client business landscapes
Commitment to delivering exceptional client experiences and coaching high-performing teams

To qualify for the role, you should have:
5-7 years of management consulting or equivalent business transformation or corporate strategy experience
Demonstrated project management skills
Expertise in design thinking tools and methods
This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

Ideally, you’ll also have
Interest and comfort in leveraging AI too