Strategic Customer Success Manager

Strategic customer partnerships at Axon require relationship management, executive communication, and product expertise. This customer-facing position includes 25% to 35% travel.The Customer Success Manager serves as the main contact for larger customers and helps translate deployment goals into measurable success criteria. You will work with command staff, procurement, and training leads while coordinating Sales, Professional Services, Support, Legal, and Product. Your work supports adoption, renewals, and customer outcomes.Key Responsibilities:
Set partnership direction and develop trusted customer relationshipsTranslate deployment goals into adoption and training success criteriaPrepare accounts for renewal discussions by demonstrating impactDrive usage insights covering activations, training compliance, and policy impactFlag upsell and cross-sell opportunities to SalesRequirements:
Bachelor's degree or equivalent professional experienceFive-plus years of customer-facing workThree-plus years supporting enterprise-level customersExperience tracking adoption through data-analysis toolsAbility to excel during change and high-stress situationsBring strategic account management, adoption analysis, and executive presentation skills to Axon’s customer success organization.
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