Level II Security Systems Technician

About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities
Technical Leadership

• Provide technical support to field technicians.
• Assist with project planning and execution.
• Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.

Advanced Security Systems
Intrusion Systems

• Advanced troubleshooting of intrusion alarm systems.
• Commission complex alarm installations.
• Resolve communication failures.
• Conduct ULC-related inspections and testing.
• Support monitoring integrations.

Access Control Systems

• Configure and commission complex access control systems.
• Troubleshoot controllers, readers, and field devices.
• Support enterprise-level deployments.
• Verify system performance and functionality.
• Conduct quality assurance inspections.

Surveillance Systems

• Configure and commission advanced IP surveillance systems.
• Troubleshoot networked video systems.
• Optimize camera layouts and performance.
• Conduct surveillance system audits.
• Verify recording retention and performance standards.

Fiber Optics
Senior Technicians must be capable of:

• Fiber troubleshooting
• Fiber certification
• Fiber commissioning
• OTDR testing
• Interpreting OTDR results
• Diagnosing communication failures
• Documenting fiber deficiencies

System Commissioning

• Commission newly installed systems.
• Verify programming.
• Verify customer requirements are met.
• Conduct acceptance testing.
• Perform final system verification.
• Resolve deficiencies prior to customer onboarding.

Quality Assurance
Senior Technicians are responsible for:

• QA inspections
• Workmanship reviews
• Installation audits
• SOP verification
• Deficiency identification
• Corrective action recommendations

The Level II Technician acts as a quality gatekeeper before customer acceptance.

Customer Training
Provide customer training on:

• Access Control Systems
• Video Surveillance Systems
• Intrusion Alarm Systems
• Mobile Applications
• User Management
• Basic Troubleshooting
• System Reporting Functions

Documentation
Review and complete:

• Service Reports
• Inspection Reports
• Commissioning Reports
• Certification Reports
• Deficiency Reports
• As-Built Documentation
• Customer Turnover Documentation

Required Qualifications
Experience

• Minimum 5+ years of industry experience
• Commercial security systems experience
• Access control experience
• Video surveillance experience
• Structured cabling experience
• Fiber optic experience
• Advanced troubleshooting experience

Technical Requirements
Level II Technicians are expected to demonstrate competency in:

• OTDR Testing
• Fiber Certification
• System Commissioning
• Complex Access Control Systems
• Enterprise Surveillance Systems
• Quality Assurance Inspections
• Customer Training
• Project Coordination
• Technical Escalation Support
• Advanced Troubleshooting

These competencies align with New Age's Level II Technician certification requirements.

Preferred Manufacturer Experience
Experience with:

• ICT
• Axis Communications
• Milestone XProtect
• CDVI
• Mircom
• DoorGuard
• UniFi Networking

Required Certifications

• Working at Heights
• WHMIS
• Aerial Lift Certification (Scissor Lift)
• Aerial Lift Certification (Boom Lift)
• Valid Ontario Driver's License

Preferred Certifications

• ULC Intrusion Certification
• ULC Protective Signalling Systems
• ATC Certification
• ICT Certification
• Axis Certification
• Milestone Certification
• Fiber Certification
• Manufacturer Technical Certifications

Leadership Responsibilities
The Level II Technician is expected to:

• Mentor junior staff.
• Verify field workmanship.
• Review technician documentation.
• Assist with technician evaluations.
• Support technician development plans.
• Promote safety and quality standards.

Safety Responsibilities

• Enforce New Age Health & Safety policies.
• Conduct Job Hazard Assessments.
• Maintain safe work practices.
• Lead by example.
• Ensure PPE compliance.
• Verify safe use of ladders and aerial lifts.
• Report and correct unsafe conditions.

Quality Standards
Level II Technicians are expected to enforce all New Age installation standards.
Zero-Tolerance Zip Tie Policy
Zip ties are not permitted on structured cabling installations.
Approved methods include:

• Velcro Straps
• J-Hooks
• Basket Tray
• Ladder Tray
• Approved Cable Management Systems

Level II Technicians are responsible for identifying and correcting non-compliant installations.

Career Advancement
New Age offers structured progression opportunities:
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.

What We're Looking For
The ideal candidate:

• Takes ownership of projects.
• Leads by example.
• Maintains high workmanship standards.
• Enjoys mentoring others.
• Has strong technical troubleshooting skills.
• Is customer focused.
• Is organized and accountable.
• Demonstrates professionalism in all interactions.

Compensation & Benefits

• Competitive compensation based on experience and certifications
• Company vehicle
• Company phone
• Paid manufacturer certifications
• Career advancement opportunities
• Health and dental benefits
• RRSP opportunities (where applicable)
• Ongoing technical training
• Leadership development

Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.

Hourly Rate: $45.00/hour
Reports to: Lead Technician/Operations Manager