Service Writer/ Parts Advisor

Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary

We are seeking a Service Writer and Parts Advisor to join our team in our Sumas location. The Service Writer / Parts Advisor will be responsible for supporting the daily operations of both the Service and Parts departments. This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of parts and service activities.

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Time Management
• Adaptability / Flexibility
• Problem Solving
• Planning & Organizing
• Accountability & Dependability
• Ethics & Integrity
• Attention to Detail

Responsibilities

Service Department

• Process service work orders, including opening, updating, and closing.
• Prepare and verify invoices in accordance with approvals from the Service Manager
• Maintain accurate customer and equipment records in the system
• Coordinate service scheduling and communicate timelines with customers
• Conduct customer follow-ups and support service-related inquiries
• Assist with warranty administration, including submissions, follow-ups, and documentation
• Support service campaigns and manufacturer program requirements
• Maintain organized service files and documentation
• Assist with accounts payable related to service operations as required

Parts Department

• Assist with parts inventory control, stocking, and organization.
• Pick and supply parts to customers and technicians.
• Monitor parts shortages and communicate with the Parts Manager to expedite orders
• Maintain cleanliness and organization of parts storage areas
• Ensure accuracy in parts transactions and inventory records
• Support merchandising and promotional activities
• Participate in general maintenance and upkeep of the parts department

Requirements

• Post-Secondary Education or combination of related experience and skills
• Experience in a service, parts, or dealership environment preferred
• Strong mechanical aptitude and/or industry knowledge considered an asset
• Proficient in computer systems and Microsoft Office applications
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work effectively both independently and within a team
• High level of accuracy and attention to detail
• Valid driver’s license

Work Conditions

• Fast-paced service office and shop environment
• Frequent interaction with customers, technicians, and internal departments.
• Ability to work extended hours and weekends during peak seasons as required
• Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)

Physical Requirements

• Ability to lift and move parts and equipment as required
• Prolonged periods of standing, walking, and desk work
• Manual dexterity required for computer and administrative tasks

Compensation

• $28-$32 per hour depending on experience 

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Free on-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Exclusive corporate discounts

If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.