Municipal Service Improvement Specialist

Improve municipal service delivery with strategic planning, continuous improvement, and robust analytics for the City of Edmonton’s Community Services.As a Service Experience Specialist, you will guide complex initiatives across five diverse branches. This public-sector role combines process review, qualitative and quantitative research, financial analysis, and human-centred design to identify efficiencies and shape practical solutions. You will prepare business cases, implementation roadmaps, and governance frameworks while supporting adoption through change management, training, and transition planning. Collaboration spans senior leadership, City Council, operational teams, community partners, and affected parties.Key Responsibilities:
Apply continuous improvement methods to business processesConduct municipal studies and environmental scansUse analytics and statistical modeling to optimize deliveryManage resources, timelines, risks, and project transitionsFacilitate workshops, engagement, and co-creation sessionsRequirements:
Five years of progressively responsible public-sector project experienceDegree or diploma in business, public administration, or related studiesExperience with multidisciplinary teams and diverse collaboratorsTraining in Lean, Six Sigma, change management, or human-centred designAbility to communicate complex ideas persuasivelyBring strategic thinking and improvement expertise to service delivery, policy development, and implementation across Edmonton’s municipal programs.
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