Membership Administrator

Job Responsibility:

Membership Administrator

The Arbutus Club has been a landmark in Vancouver since 1964. Our motto is ‘Putting Families First' and we value a happy and safe work environment.

As the Membership Administrator, you will be the point of contact for member inquiries, you would provide timely correspondence, and a notable experience for members and guests. The ideal candidate will be flexible, well spoken, organized and have strong communication skills.

The Arbutus Club is seeking a detail-oriented and customer-focused Membership Administrator to join our team. This role is crucial in ensuring that our members have a positive experience and that our membership database is accurate and up to date.

Join the Club

· Competitive salary, based on experience

· A daily meal allowance of $12.50 per day

· Comprehensive benefits package, including health and dental benefits after 3 months of employment

· Healthcare and Lifestyle spending account and RRSP matching after 1 year of employment

· Free on-site staff parking and corporate discount for local gym membership

· Staff events, training, and opportunities to move and grow within the Club

· Work with a fun, diversified team who are passionate about customer service

· Be part of Canada's leading private family Club

Duties & Responsibilities

· Respond to member inquiries regarding their accounts in a timely manner by navigating and researching transactions, and printing statements upon request.

· Responsible for correspondence to members in both email and letter format.

· Support the Membership Director with various administrative tasks and projects as needed.

· Maintain accurate and up-to-date membership records in our system and make membership adjustments as required.

· Lead membership tours to new or prospective members.

Requirements & Qualifications

• Excellent verbal, written, and interpersonal communication skills
• Minimum of three (3) years of experience working in an administrative/customer service role
• Associates, bachelor's degree, diploma or certificate in business or office administration program considered an asset
• Must be superb multi-taskers and able to work well under pressure

We thank all applicants for their interest in The Club. Only those selected for further consideration will be contacted. No phone calls please. Visit our Web site at

Job Types: Full-time, Permanent

Pay: $52,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• DCS / DEC (preferred)

Experience:

• administrative/customer service: 3 years (preferred)

Work Location: In person