Area Operations Manager Eastern Region

What makes DHL great? Our
People ! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate
culture
is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a
great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express currently has an opening for an
Area Operations Manager
for
the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of
Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.
Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions;
expand usage of ecommerce tools;
manage telecoms;
and handle recovery procedures in case of IT incidents.
You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.
How will you contribute to the success of DHL?
Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups;
scanning compliance;
and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D;
on-hand;
linking multi-piece shipments;
transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling;
and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.E., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
Ensure staff compliance with established Company standards, policies and procedures,
i.E., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
Keep informed on general business conditions and activities of current and potential competitors
Where applicable and as required, travel to and manage outlying depots
Professional development and solid career advancement opportunities – we want you to grow within DHL!
Do you have what it takes?
5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.
All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position. We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce
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