Senior RAN Support Professional at Ericsson
Ericsson
Elevate your career as a Senior Product Support Professional with Ericsson in Ottawa, Ontario. Leverage your RAN troubleshooting expertise to provide advanced technical support and enhance customer solutions. In this critical role, you will serve as the main point of contact between customer needs and design teams, translating field insights into actionable fixes. Your extensive experience in RAN software systems will allow you to isolate faults in live networks efficiently, making a significant impact on product quality. Key Responsibilities:
- Serve as the liaison for Design teams and customer insights
- Collaborate with stakeholders on technical issues and improvements
- Provide expert knowledge on RAN products in live environments
- Identify and troubleshoot faults across RAN software solutions
- Lead investigations from problem identification to root cause
- Hands-on RAN troubleshooting experience across multiple fields
- BSc or higher in Telecommunications, Electrical Engineering, or similar
- Proven ability to lead technical taskforces effectively
- Strong communication and analytical skills
- AI tool expertise for troubleshooting applications
$129.5k - $170.1k per year
## Senior Product Support ProfessionalOttawa,Ontario,CanadaFind out how well you match with this jobJob... ...: 791919## Join our Team*At this time, Ericsson Canada Inc. does not provide... ...perspective you bring to the team. Are you in?RAN Software & Compute Platforms Engineering...SeniorLong term contractTemporary workRemote work- ...am to 8 PM every other weekend. Salary range is $24.20 - $26.82 Applications must be received by October 2, 2026 Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This position...Suggested16 hoursPermanent employmentFull timeLive InFlexible hoursWeekend workAfternoon shift
- ...alternating weekends. The pay range for this position is 24.20-28.31. Applications must be received by August 14, 2026. Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This...SuggestedPermanent employmentFull timePart timeLive InFlexible hoursShift workWeekend workAfternoon shift
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