Strategic Account Manager

Strategic Account Manager

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. 

Location: Position is remote. You may be located in the US or Canada.

JOB SUMMARY

The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients .

KEY DUTIES & RESPONSIBILITIES

• Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
• Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
• Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
• Lead client renegotiations and profitability analyses.
• Identify and develop business growth and profitability strategy for each assigned account.
• Educate assigned clients on regulatory changes and new requirements.
• Maintain systems accuracy related to existing account base using key tools.
• Prepare and facilitate client presentations and reports.
• Promote client development and build relationships with clients through office visits and presentations.
• Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
• Escalate and project manage client issues to ensure timely and satisfactory resolution.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  
   

KNOWLEDGE & SKILLS

• Excellent communication and interpersonal skills (both verbal and written).
• Strong organizational, time management and negotiation skills
• Ability to drive change and deliver targeted results.
• Proficiency in Microsoft Office (Word, Excel and Power Point.)
• Salesforce.com experience strongly desired.
• Collaborative team player

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing

Business Acumen and Straight Talk

Accountability

Inclusion and Collaboration

Customer First Focus

Agility

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $73,500 - $105,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly. 

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, t his posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time 

Location: HomeOffice Ontario, HomeOffice British Columbia, HomeOffice Nova Scotia, HomeOffice Quebec