Enterprise Learning Operations Director

Shape enterprise learning operations at Canada Life through portfolio management, workforce planning, and technology roadmaps. This permanent full-time leadership role is available in four Canadian head office locations.The Director, L&D Operations will build the systems and ways of working that connect learning demand with priorities and capacity. You will guide operational services, learning platforms, data, investment decisions, vendor performance, and financial planning. The mandate includes creating transparency, discipline, and dependable support across L&D.Key Responsibilities:
Translate L&D strategy into operating plans and decision rightsLead and develop the multidisciplinary L&D Operations teamManage learning assignments, catalogues, tuition, and production supportOversee budgets, forecasts, chargebacks, invoices, and vendorsChampion continuous improvement, responsible automation, and approved AI practicesRequirements:
Seven or more years in operations, learning, HR, or related fieldsExperience with platforms, integrations, automation, or digital transformationStrong analytical skills using operational and financial dataSound judgment recommending trade-offs under competing prioritiesExperience leading complex change through sustained resultsBring enterprise operations leadership, learning technology expertise, financial acumen, and change experience to Canada Life’s L&D function.
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