Operations Analyst Iii

Work Location: Mississauga, Ontario, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: 69 700 $/$69,700 - 98 400 $/$98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:
Customer:
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryLead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologiesAct as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiativesCommunicate project status and provide timely escalation of issues to senior management to ensure project objectives are metContribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficienciesProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsAccountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groupsProvide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriateMaintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end processWork closely with other internal bank partners to ensure all clients' needs are metShareholder:
Prioritize and manage own workload to meet SLA requirements for service and productivityAdhere to enterprise frameworks or methodologies that relate to activities for our business areaEnsure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercise discretion in managing correspondence, information and all matters of confidentiality;
escape issues where appropriateProtect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issuesConduct internal and external research projects;
support the development/ delivery of presentations/communications to management or broader audienceConduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practicesMonitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities existApply subject matter expertise in the discipline, provide guidance, assistance and direction to othersActively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEmployee/Team:
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interestProvide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the functionParticipate in personal performance management and development activities, including cross training within own team and other teams in the operations functionKeep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for the function and the bank, both internally and/or externallyBreadth & Depth
Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.G., processing environment, applications, software, hardware, products)Experienced level of the role with general business and operational knowledge or related skills requiredAbility to execute on ad-hoc standard and non- standard processes and requests of medium to high complexity with high risk/financial impactIdentifies and investigates non- standard operational / reporting / process issuesProvides recommendations or escalates issues to appropriate areaProvides regular analysis and/or reporting to support business partners, functional areas or centres of expertiseRequires working professional level knowledge of the functional area and/or business areas supportedModerate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focusMay operate as a working lead on initiatives as assignedMay represent the group as a project lead on projects / initiatives and/or at meetings across the organization.Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functionsAbility to support multiple functions within the broader businessesGenerally reports to a Group ManagerExperience and/or Education
Undergraduate degree/ college diploma preferred and/or 5+ year relevant experienceUnderstanding of basic banking products and services.Strong stakeholder management and collaboration skills.Ability to manage a high volume of files and competing priorities.Strong follow-up, organizational, and time-management skills.Strong customer service orientation and a client-first mindset.Ability to demonstrate empathy and professionalism when supporting bereaved clients.Strong verbal communication and active listening skills.Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards PackageOur Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.Base salaryvariable compensationhealth and well-being benefitssavings and retirement programspaid time offbanking benefits and discountscareer developmentreward and recognition programsLearn moreAdditional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We do our best to communicate outcomes to all applicants by email or phone call.Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
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