Infrastructure Analyst (Calgary)
Cynet Systems
Overview
Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
Evaluate and triage IT infrastructure events.
Perform - and document - complex troubleshooting of IT infrastructure events.
Monitor planned IT infrastructure changes.
Responsibilities
- Co-ordinate Incident resolution within IT infrastructure operations.
- Co-ordinate IT infrastructure troubleshooting with specialist teams.
- Issue escalations via established processes.
- Produce priority event reports.
- Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like Service Now will be added advantage.
- Troubleshooting Experience - Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.
Qualifications / Must-Haves
- Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science.
- A Microsoft, Cisco, or Juniper Certification (MCSE, Azure, AWS, CCNA, JNCIA, etc.).
- Candidate should have positive knowledge of Network & Server Operations at a minimum.
Alignment
Alignment to Organizational Values.
#J-18808-LjbffrVacancy posted 8 days ago
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