Customer Technology Advisor - Zero Trust, Network & Edge

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress;
with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The Role Kyndryl’s Cyber Resilience & Connectivity practice is one of our most critical businesses, helping enterprises, regardless of their size or complexity, remain secure, available, reliable and resilient. We take cyber resilience seriously. We are not simply invested;
we are committed. We domore than protect our customers’ most valuable assets. We empower organizations and communities to operate securely and confidently. Kyndryl is committed to making the world safer by investing in advanced services and technologies and by helping underserved communities develop essential cybersecurity skills. As a Customer Technology Advisor – Zero Trust, Network & Edge, you will provide senior technical, consulting and client leadership across complex customer environments, with a focus on SD-WAN, Security Service Edge (SSE), Secure Access Service Edge (SASE), next-generation firewalls and cloud security. You will act as a trusted advisor to senior client stakeholders, helping them modernize their network and security environments while applying Zero Trust principles to improve security, connectivity, user experience and cyber resilience. Working across Kyndryl Consult, Cyber Resilience & Connectivity, account teams, Client Technical Solutioners, architects, delivery teams and strategic technology partners, you will lead the client technical conversation, identify and shape opportunities, guide solution direction and help clients move from strategy and discovery through transformation and successful delivery.Customer Success Build, maintain and deepen trusted relationships with CIOs, CISOs, CTOs, network leaders, security leaders and enterprise architects. Act as a senior advisor on Zero Trust, Network & Edge security and network modernization strategies. Help clients assess their current network and security environments, identify risks and modernization priorities, and define practical transformation roadmaps. Translate business requirements, security risks and technology priorities into clear recommendations and measurable outcomes. Lead executive and technical discussions on SD-WAN, SSE, SASE, next-generation firewalls, cloud security, segmentation, secure access and related Network & Edge capabilities. Bring together the right Kyndryl, alliance and technology capabilities to address complex client requirements. Maintain continuity of the technical relationship across the customer lifecycle, working closely with Delivery Partners responsible for day-to-day account and delivery management. Contribute to strong client satisfaction, referenceability and long‑term strategic relationships.Commercial Success Drive profitable growth through consult‑led Zero Trust, Network & Edge and cloud security engagements. Identify and qualify opportunities by understanding client business priorities, technology challenges, security risks and modernization objectives. Shape opportunities from early discovery through solution definition, proposal development and closure. Define the client value proposition, desired outcomes and technical direction for Network & Edge transformation opportunities. Lead the technical and advisory narrative for pursuits, working with Client Technical Solutioners, architects, consultants and delivery teams to develop the supporting solution. Support pursuit and win strategies for SD‑WAN, SSE, SASE, firewall, cloud security and broader Zero Trust opportunities. Develop and deliver compelling client workshops, presentations, proposals and executive‑level recommendations. Identify opportunities to expand existing relationships through follow‑on consulting, implementation, transformation and managed‑services engagements. Support revenue, margin and growth objectives while ensuring proposed solutions remain technically viable and aligned with client outcomes.Consulting Engagement Leadership Lead and oversee consultative client engagements from initial discovery and assessment through strategy, roadmap development, solution direction and transition. Establish clear engagement objectives, scope, governance, deliverables, milestones and measures of success. Mobilize the appropriate architects, consultants, technical specialists and alliance resources based on the needs of the engagement. Provide senior technical and client oversight throughout the engagement, ensuring teams remain aligned with client priorities and expected outcomes. Manage engagement risks, dependencies, scope and stakeholder alignment in partnership with consulting and delivery leadership. Ensure technical recommendations are practical, actionable and capable of being implemented and operated within the client environment. Support effective transition from advisory and consulting into implementation or managed services, maintaining continuity of client intent and desired outcomes. Take ownership for overall engagement success, including client satisfaction, quality and realization of agreed outcomes.Distinctive Expertise Provide strong expertise in Zero Trust principles and their application across enterprise network, edge, remote access and cloud environments. Advise clients on SD‑WAN, SSE, SASE, next‑generation firewalls, secure connectivity and cloud security transformation. Position Network & Edge capabilities as critical security and resilience control planes within an enterprise Zero Trust strategy. Guide discussions on secure access, segmentation, policy enforcement, threat prevention, network visibility and security across hybrid and multi‑cloud environments. Help clients evaluate technology options, architectural approaches, migration strategies and operating‑model considerations. Provide technical direction while partnering with Kyndryl Enterprise Architects, Client Technical Solutioners and specialists on detailed architecture and solution design. Support alliance‑led pursuits and joint client engagements with strategic partners such as Palo Alto Networks, Checkpoint, Cisco, Fortinet, Zscaler, Cloudflare, Akamai and other relevant ecosystem providers. Connect vendor and platform capabilities to broader client business, security and transformation outcomes rather than positioning technology in isolation. Act as a thought leader with clients and within Kyndryl on Zero Trust, SASE, Network & Edge security, cloud security and evolving network‑security architectures. Ensure proposed approaches are technically sound, commercially viable, operationally supportable and aligned with Kyndryl standards.People and Practice Development Coach and mentor technical, architecture, consulting and client‑facing professionals across Kyndryl. Share knowledge, reference architectures, reusable assets, consulting approaches and lessons learned. Contribute to the development of Kyndryl’s Zero Trust and Network & Edge capabilities. Help strengthen collaboration across consulting, solutioning, sales, alliances and delivery teams. Support the development of skills and certifications across strategic Network & Edge technology partners. Champion Kyndryl’s Diversity, Equity and Inclusion objectives and act as a positive culture carrier.Your Future at Kyndryl When you join Kyndryl, you are not simply joining a company. You are entering a world of opportunity. Our partnerships with leading technology vendors and industry alliances provide access to the training, skilling and certification programs needed to excel in Cyber Resilience & Connectivity while supporting your personal and professional growth. Whether you envision your future as a technical advisor or leader in cybersecurity and Network & Edge technologies, or want to expand into consulting, architecture, delivery or go‑to‑market leadership, Kyndryl is invested in your journey.Who You Are You are an experienced Network & Edge security advisor with the technical depth and client credibility to guide organizations through complex Zero Trust, network modernization and cloud security transformations. You combine strong technical knowledge with consulting, commercial and stakeholder‑management capabilities. You are comfortable moving between executive strategy discussions, technology and architecture decisions, opportunity shaping and consulting engagement leadership. Equally important, you have a growth mindset and are committed to your personal and professional development. You are customer‑focused and consistently prioritize successful client outcomes. You are open, collaborative and borderless, working inclusively across teams, geographies, disciplines and partner organizations.10 or more years of experience in network security, enterprise security architecture, cybersecurity consulting, network transformation or Zero Trust solutioning.Deep understanding of Zero Trust principles and their application across enterprise network, edge, remote‑access and cloud environments.Strong knowledge of SD‑WAN, Security Service Edge, Secure Access Service Edge, next‑generation firewalls and cloud security technologies.Experience advising clients on network and security modernization strategies, target‑state architectures, transformation roadmaps and operating models.Strong understanding of SSE and SASE capabilities, including secure web gateways, cloud access security brokers, Zero Trust Network Access, firewall‑as‑a‑service and related security controls.Experience with network segmentation, policy enforcement, secure access, threat prevention and visibility across hybrid and multi‑cloud environments.Proven ability to translate complex network and security concepts into clear business outcomes, risk‑reduction priorities and actionable transformation plans.Experience advising senior client stakeholders, including CIOs, CISOs, CTOs, network leaders, security leaders and enterprise architects.Demonstrated experience supporting or leading consultative client engagements from discovery and assessment through solution definition, roadmap development and transition.Experience supporting opportunity identification, qualification, solution shaping, proposals, presentations and complex client pursuits.Strong commercial awareness, including the ability to connect client requirements to solution value, scope, investment priorities and follow‑on opportunities.Experience working with leading Network & Edge security technologies and vendors such as Palo Alto Networks, Cisco, Fortinet, Zscaler, Cloudflare or comparable ecosystem providers.Ability to work effectively with Client Technical Solutioners, architects, consultants, delivery teams and alliance partners to develop integrated client solutions.Ability to operate effectively in complex, client‑facing, matrixed and multi‑stakeholder environments.Excellent communication, facilitation, presentation, negotiation and executive stakeholder‑management skills.Ability to lead and influence across geographically distributed teams without relying on direct reporting authority.Bachelor’s degree or equivalent practical experience.Experience supporting large enterprise clients or organizations operating in regulated or critical‑infrastructure industries.Experience leading or supporting large‑scale SASE, SSE, SD‑WAN, firewall or network‑security transformation programs.Experience integrating Network & Edge security capabilities across on‑premises, cloud and hybrid environments.Experience with cloud‑native security and networking capabilities across Microsoft Azure, AWS or Google Cloud.Experience with Zero Trust assessments, network‑security maturity assessments and transformation roadmap development.Experience transitioning consulting recommendations and solution architectures into implementation or managed‑services environments.Experience supporting alliance‑driven sales motions, partner‑led solution development and joint client pursuits.Experience developing business cases, value propositions and executive‑level network and security transformation narratives.Relevant professional certifications in cybersecurity, networking, cloud or enterprise architecture, such as CISSP, CCSP, SABSA, TOGAF or equivalent.Relevant technical or architecture certifications from Palo Alto Networks, Cisco, Fortinet, Zscaler, Cloudflare or other Network & Edge technology providers.Experience applying structured consulting methodologies and engagement‑governance practices.Experience contributing to practice development through mentoring, reusable assets, reference architectures, intellectual capital or thought leadership.This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.
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