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Customer Success Manager Apac

TripStack Inc.

Winnipeg, MB
Customer Success Manager for Tripstack’s APAC clients, combining onboarding leadership, project coordination, and data-driven relationship management in a hybrid Toronto setting.This customer-centric role manages post-sale delivery for B2B clients across the APAC region. You will coordinate onboarding, implementation, service delivery, and ongoing customer relationships. The position requires strong organization, communication, project management, and analytical skills while representing customer priorities internally.Key Responsibilities:
Lead complete customer onboarding and implementation journeysCoordinate requirements, configurations, delivery teams, and timelinesServe as client escalation point for service issuesRepresent customer needs in reviews and product planningMonitor KPIs and present performance and value insightsRequirements:
Three to five-plus years in customer success or related fieldsCustomer-first mindset grounded in trust, empathy, and valueExceptional organizational and project management skillsStrong analytical, communication, presentation, and interpersonal skillsExperience with SaaS or B2B environments strongly preferredBring customer success, implementation, stakeholder communication, and analytical skills to Tripstack’s APAC partnerships and virtual interlining platform.
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Vacancy posted 1 hour ago
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