IT Support Specialist at BuildOps
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Elevate your career as an IT Support Specialist with BuildOps in Toronto. Support a dynamic team with top skills in SaaS management and technical troubleshooting. In this role, you will play a crucial part in maintaining IT infrastructure while addressing daily technology issues. Your responsibilities include managing support tickets, handling access for over 40 SaaS applications, and troubleshooting various authentication and integration challenges. Clear communication and documentation will be key to your success. Key Responsibilities:
- Manage identity access using Okta and Google Workspace
- Troubleshoot authentication and MFA issues
- Support Mac users with device setup and troubleshooting
- Create technical documentation and troubleshoot integration issues
- Manage support requests via Slack and Jira Service Management
- Minimum two years in IT support or help desk
- At least one year supporting Okta for user management
- Experience with high-volume ticket queues
- Familiarity with Jira or similar tools
- Clear communication skills to assist non-technical users
Vacancy posted 20 hours ago
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