Assistant Manager

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999. As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

• Play a significant role in our mighty team, which shares a passion for the game of golf.
• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• PGA of Canada annual dues reimbursement.
• Players Package program with upgraded shafts & a clothing package.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $50,000-$60,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

• Drive sales and ensure exceptional customer experience by maintaining high service standards across the store.
• Optimize staffing through effective scheduling, payroll management, and real-time coverage.
• Train, coach, and develop associates on customer service, selling skills, product knowledge, and company programs.
• Lead and motivate staff through daily huddles, performance feedback, recognition programs, and sales initiatives.
• Resolve customer issues promptly and professionally while reinforcing standards to prevent recurrence.
• Build and support corporate sales growth by partnering with Corporate Sales Representatives and managing client relationships.
• Manage payroll processes, including timecard approvals, forecasting, reporting, and analysis of labor spend.
• Execute merchandising, visual presentation, pricing, and promotional standards to maximize sales and margins.
• Oversee inventory management, including stock flow, transfers, replenishment, and communication of inventory needs.
• Analyze operational reports (sales, margins, conversion, and merchandising data) to identify opportunities and improve performance.
• Ensure inventory accuracy and asset protection through cycle counts, audits, loss prevention practices, and security procedures.
• Lead hiring, onboarding, performance management, and compliance with company policies while maintaining accurate employee records.

What You'll Bring;

• Post secondary education or equivalent
• 3-5 years’ progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
• A passion for retail with a strong understanding of the game of golf.
• Strong communication skills, verbal and written
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently
• Strong interpersonal skills, able to relate to and motivate staff
• strong financial skills, ability to read and analyze reports
• Team-oriented with an empathetic and tolerant personality.
• A commitment to high company standards

Work Hours

• Flex schedule - some weekends and evenings.
• Work varied shifts, including weekends and holidays.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. Please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

#GTSK

What We'll Give You;

• Play a significant role in our mighty team, which shares a passion for Golf.
• Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

Who We Are;

Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.

Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live

an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.