Bilingual Customer Experience Manager

Support customer loyalty and retention through bilingual English/French service leadership. This remote Toronto-based position manages escalations and customer experience issues.The Customer Service Manager Canada supports internal and external customers while keeping the contact center efficient. You will take ownership of customer issues, coordinate cross-border resolutions, and promote strong customer relations. The role also supports supervisors, team planning meetings, and Canada-specific service expectations.Key Responsibilities:
Respond to customer requests, escalations, and operational communicationsSupport bilingual English/French customer interactions and escalationsPartner with teams on cross-border fulfillment issuesSupport supervisors resolving daily delivery and fulfillment problemsPromote good relations between internal and external customersRequirements:
Proven contact center manager or supervisor experienceExperience supporting Canadian customers, operations, or escalations preferredCustomer service support experienceStrong client-facing communication and teamwork skillsCanadian French proficiency preferredUse bilingual service leadership, escalation ownership, and customer experience expertise to support S&S Activewear customers across Canada.
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