Director Customer Success Enterprise Saas

Lead enterprise SaaS Customer Success at Zipline, combining strategic leadership with hands-on execution in a fully remote company. Drive retention, renewals, and expansion across recognized retail brands.As Director, Customer Success, you will lead Zipline’s Account Management function and report to the VP, Customer Success. You will shape customer coverage, strengthen relationships, and help evolve operations as the company grows globally. Success requires commercial acumen, cross-functional influence, and team development.Key Responsibilities:
Lead and develop the Account Management teamOwn retention, renewal, and expansion outcomesMonitor customer health and address risks proactivelyEvolve coverage models, structures, and operating processesChampion AI and automation across workflowsRequirements:
Significant enterprise SaaS leadership experienceExperience managing managers in Customer Success or Account ManagementProven retention, renewal, and expansion successExperience scaling global or multi-region teamsStrong commercial acumen and independent judgmentBuild Zipline’s high-performing Account Management function through customer retention, expansion, AI adoption, and trusted leadership.
#J-18808-Ljbffr