Inscrivez-vous pour accéder à toutes les fonctionnalités de notre service.
  • Recherche d'offres d'emploi
  • Favoris
  • Créer un CV
    Nouveau
  • Salaires
  • Souscriptions

Email Delivery Manager, SFMC (Pharma)

$80k - $105k par année
Temps plein

Job Description

Job Overview: The internal title for this role is Technical Services Delivery Manager. The TSDM facilitates the delivery of technical solutions, assets, platforms, and other digital assets in support of our client’s digital marketing activities and goals. Ideal candidates should possess a blend of technical expertise, project management skills, cross-departmental communication, critical thinking, and leadership abilities to effectively manage and coordinate the delivery of technical services to meet client requirements and expectations. This role is open to remote candidates based in the U.S., with a requirement to work Eastern Time (ET) hours.

Key Responsibilities:

  • Technical Services Delivery: Oversee the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets.
  • Plan, organize, and prioritize the delivery of technical products within projects, managing allocated resources effectively while maintaining project timelines and deliverables.
  • Create and maintain Technical Briefs for technical projects in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work.
  • Monitor technical project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery.
  • Manage Product launches, including coordination, communication, issue tracking, and quality assurance.
  • Technical Team Leadership: Act as an advocate for a team of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development.
  • Set clear goals and expectations for the team, and provide ongoing coaching and feedback to support their continued work per company and client expectations.
  • Foster a culture of collaboration, accountability, and continuous improvement within the technical services team.
  • Lead Daily Technical Team Stand-ups, including record-keeping and facilitation of issue resolutions.
  • Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary.
  • Communication and Cross-Team Collaboration: Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated technical solutions to clients.
  • Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate technical project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams.
  • Coordinate with internal teams and external partners and/or vendors to ensure the availability of required resources for technical service delivery.
  • Coordinate meetings with external technical teams, maintaining continuous communications with all relevant parties.
  • Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for technical service delivery by understanding their needs and ensuring their satisfaction with our services and digital assets.
  • Serve as the escalation point for complex technical issues, providing guidance and support for clients as needed.
  • Operate and maintain client partner agency-facing Service Desks.
  • Performance Quality Monitoring and Reporting: Manage Technical Documentation, including technical knowledge infrastructure related to processes, products, and workflows, updating with regularity to reflect current best practices and established procedures.
  • Establish service quality standards and metrics to measure the performance of the technical services team.
  • Monitor key performance indicators (KPIs) related to technical service delivery, analyze performance data, and prepare regular reports for management and clients to track progress and identify key areas for improvement.
  • Identify and mitigate risks associated with technical service delivery, proactively addressing issues and implementing contingency plans as needed to ensure technical project success.
  • Continuous Improvement: Conduct regular reviews and assessments to identify opportunities for process improvement and optimization.
  • Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of technical service delivery processes, tools, and methodologies.
  • Lead and facilitate Technical Process optimizations.
  • Stay abreast of emerging technologies and industry trends, and assess their potential impact on project delivery.

Qualifications and Skills:

  • Experience working with Salesforce Marketing Cloud (SFMC).
  • Experience using Adobe Workfront or similar project management tools.
  • Experience working in an agency or managed services environment.
  • Experience supporting pharma clients or brands, with an understanding of regulated workflows.
  • Bachelor’s degree in computer science, engineering, or a related field. Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus.
  • Proven experience (5 years) in technical service delivery or product management roles, preferably in the digital marketing industry. Experience with Agile/Scrum methodologies and tools (including SCRUM certifications) is a plus.
  • Strong technical background with expertise in areas such as CRM, CMS, Web Development, Email Automation, Privacy Software, Consent Management, Analytics, Scriptwriting, Adobe Experience Platform, and Google Marketing Platforms.
  • Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders.
  • Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies.
  • Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs.
  • Analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines.

Benefits:

  • Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions.
  • 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan.
  • Parental Leave. Generous paid time off for parents to bond with their newest addition.
  • Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
  • And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $80,000 – $105,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan.

A Note to Candidates: It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process. This job posting is intended for direct applicants only; please, no outside recruiters.

Know someone who can be a great fit?

Refer them and earn when they land the role! Learn More
L'offre d'emploi a été publiée il y a 20 jours
Des emplois similaires qui pourraient vous intéresserBasé sur l'offre Email Delivery Manager, SFMC (Pharma) à États-Unis
  •  ...Sales Executive - Pharma + MedTech (Individual Contributor) CGS Immersive | TeamworkAR / Cicero Location: USA/Canada (Remote) Travel...  ...units in the USA and Canada. Key Responsibilities: Manage the entire sales process: from prospecting and discovery to crafting... 
    Suggéré
    Travail à distance
    Le monde entier

    CGS Immersive

    United States
    Il y a un mois
  •  ...faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies...  ...companies. Role Overview We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team... 
    Suggéré
    Contrat Longue Durée
    Temps plein
    Travail à distance

    Buildkite

    United States
    il y a 19 heures
  •  ...functional teams, especially in our product organization as you manage a small set of strategic partners to drive meaningful impact for...  ...early access to new platform capabilities where relevant, and track delivery against roadmap commitments Own the commercial fundamentals... 
    Suggéré
    Salaire minimum
    Temps plein
    Сontrat
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    il y a 2 jours
  • $226k - $282.5k par année

     ...combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and...  ...personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com domain. Any outreach claiming to be from Brex via... 
    Suggéré
    Travail au bureau
    Travail à distance
    Travail à domicile

    Brex

    United States
    il y a 2 jours
  • $85k - $110k par année

     ...ROLE:  RETAIL MEDIA SEARCH MANAGER TEAM: MEDIA LOCATION: US (REMOTE) COMPANY OVERVIEW At  Salt Media , we're on a mission to...  ...broader team portfolio, ensuring consistent accuracy and on-time delivery.   Identify cross-portfolio patterns and apply learnings... 
    Suggéré
    Temps plein
    Travail à distance

    SALT XC

    United States
    il y a 1 jour
  • $80k - $100k par année

     ...ROLE: RETAIL MEDIA STRATEGY MANAGER TEAM: MEDIA LOCATION: UNITED STATES - REMOTE COMPANY OVERVIEW At  Salt Media , we'...  ...both managed service and self service campaigns, including on time delivery, correct placements/audiences and client-directed KPIs are met... 
    Contrat Longue Durée
    Temps plein
    Stage
    Recrutement immédiat
    Travail à distance
    Horaires flexibles

    SALT XC

    United States
    il y a 9 jours
  • $140k par année

     ...requirements. Position Description The Regional Sales Manager will be responsible for developing new business across the Northeast...  ...” button located elsewhere on this job posting (preferred) or email your resume to: ****@*****.*** Existing Vacancy... 
    Emploi permanent
    Temps plein
    Сontrat
    Travail temporaire
    Travail à distance
    Relocation
    Programme de réinstallation

    Stoakley-Stewart Consultants

    United States
    Il y a 2 mois
  •  ...work connected back to something real. The Role The Senior Manager, Deployments leads Versaterm's deployment and data migration &...  ...and operational efficiency—ensuring consistent execution against delivery commitments while developing the team’s technical capability, and... 
    Stage
    Travail à domicile

    Versaterm

    United States
    il y a 26 jours
  • $90k - $120k par année

     ...Job Description Position Title: Senior Manager – Demand Generation Overview Linkby is a global VC-funded adtech business connecting...  ...channels across paid (LinkedIn, Meta), search (SEM/SEO), email, landing pages, and retargeting. Design and optimize the full journey... 
    Temps plein
    Travail à distance
    United States
    il y a 24 jours
  •  ...SUMMARY Our TorontoJobs.ca client is seeking a  strong, visionary leader for a Facilities Manager for the Richmond, Virginia area with a proven track record in  industrial maintenance and reliability in overseeing site-wide mechanical operations. This role is pivotal in... 
    Contrat Longue Durée
    Temps plein

    TorontoJobs.ca Recruitment Division

    United States
    il y a 7 jours
  • $80k - $100k par année

     ...evidence far more than a sales pitch? TallSky Consulting Group is proud to be recruiting on behalf of Delta-X Research, for a Sales Manager , a remote role with a nimble and growing Victoria, BC-based company serving the electric power industry. (This role is open to... 
    Contrat Longue Durée
    Travail d'été
    Travail à distance

    Delta-X Research

    United States
    il y a 5 jours
  •  ...SUMMARY Overall responsibility for the management and operation of the Utility systems for manufacturer in the north Richmond, Virginia area including boilers, steam turbines, filtered water & wastewater treatment plants, and landfill. The objective of the role is to provide... 
    Temps plein
    Сontrat
    Pour les contractants

    TorontoJobs.ca Recruitment Division

    United States
    il y a 7 jours
  •  ...operating Figma's data platform, owning delivery, technical direction, and team health...  ...buy decisions, including evaluating and managing platform vendors where it makes sense...  ...level technical depth before moving into management, and enough current depth to set direct technical... 
    Salaire minimum
    Contrat Longue Durée
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    il y a 13 jours
  •  ...in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for an experienced Product Manager to accelerate Figma's user acquisition and top-of-funnel growth. As part of the Growth organization, you'll own how new users discover... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    il y a 9 jours
  •  ...Schedule: Full Time Job Type: On-site Salary Type: Salary Req #: 3083 About the Role The Associate Manager, Operations, is responsible for managing a single or group of client(s). This includes providing support to the operations team and reporting to clients... 
    Temps plein
    Сontrat

    Uber Freight

    United States
    il y a 16 jours
  • $85k - $105k par année

     ...ROLE: INTEGRATED MEDIA BUYING MANAGER TEAM: MEDIA LOCATION: UNITED STATES - REMOTE COMPANY OVERVIEW At  Salt Media , we're on a mission to earn the world's attention. As the media division of Salt XC, we're building a different kind of agency where media, commerce... 
    Temps plein
    Recrutement immédiat
    Travail à distance
    Horaires flexibles

    SALT XC

    United States
    il y a 9 jours
  •  ...from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a Design Manager to lead Figma's internal Design Systems and Design Infrastructure as the company transforms and expands. This is a rare opportunity to... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    il y a 9 jours
  •  ...the Figma canvas. We're looking for deeply technical Product Managers to own the developer platform: Figma’s MCP Server, REST API,...  ...We'd love to hear from you if you have: ~6+ years of product management experience working on highly technical products ~ Proven experience... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    il y a 16 jours
  •  ...minutes. We're hiring Figma's first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self...  ...States. What you'll do at Figma: Own end-to-end program delivery for Figma's Self-Serve Analytics initiative that includes... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles
    Travail posté

    Figma

    United States
    Il y a 2 mois
  •  ...you’re excited by ownership, visibility, and shaping growth at scale, this is your playground. As our Director, Product Marketing Manager, you will: Define and lead the product marketing strategy, including positioning, target segments, and growth priorities aligned with... 

    Coveo

    United States
    il y a 16 heures
  •  ...leader to lead the four teams responsible for Figma's Code area: Code Context, Design to Code, Code to Design, and Code Platform. You'll manage and grow a team of Product Managers while partnering closely with engineering, design, data, and research leaders. This team builds... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    Il y a un mois
  •  ...experienced product marketer to own go-to-market strategy and execution for Stripe’s global selling solution. As a Product Marketing Manager, you will own solution-level messaging and positioning, create differentiated content, support product launches of our localized currency... 

    Stripe

    United States
    il y a 14 jours
  • $75k - $85k par année

     ...Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity... 
    Contrat Longue Durée
    Travail temporaire
    Zone locale
    Travail à distance
    Bureau à domicile
    Horaires flexibles

    Motus

    United States
    il y a 10 jours
  •  .... This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Manage and hire a group of world-class designers Partner with Product and Engineering leads in this area to improve team processes and execution... 
    Salaire minimum
    Temps plein
    Stage
    Zone locale
    Travail à distance
    Horaires flexibles
    Travail posté

    Figma

    United States
    Il y a un mois
  • $80k - $100k par année

     ...Ensemble maintains offices in Toronto and New York.   About the Role Reporting to the VP, Destination & Specialty, the Senior Manager of Partner Relations for  Tours, Sun & Sand will play a key role in building and growing partnerships with preferred partners in key... 
    Contrat Longue Durée
    Сontrat
    Stage
    Zone locale
    Travail posté

    Ensemble

    United States
    il y a 2 jours
  •  ...information, follow Telesat on X and LinkedIn or visit In this role, the successful candidate will be responsible to build, lead, and manage a team of software professionals, including Principal Engineers, SW. Architects, Software Engineers, Associate Engineers, as well as... 
    Stage
    Travail au bureau
    Le monde entier

    Telesat

    United States
    Il y a 2 mois
  •  ...the future of design and collaboration, join us! Figma Product Managers are highly collaborative self-starters who push their teams to...  ...scaled products  ~6+ years of experience as a full-time Product Manager ~ Experience shipping high-quality software that drove efficiency... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    Il y a un mois
  •  ...If you're excited to shape the future of design and collaboration, join us! We’re looking for a strategic, entrepreneurial Product Manager to help shape product-led growth for our newest AI products. Figma has an ambitious, forward-looking roadmap that we’re rapidly executing... 
    Salaire minimum
    Zone locale
    Horaires flexibles

    Figma

    United States
    Il y a 2 mois
  •  ...build our international strategy from the ground up, hiring and managing a team of country-leads, developing market-specific programs, and...  ...start. This will include K12, higher ed and bootcamps Hire, manage, and support a team of regional education leads Develop scalable... 
    Salaire minimum
    Temps plein
    Zone locale
    Travail à distance
    Le monde entier
    Horaires flexibles

    Figma

    United States
    Il y a 2 mois
  •  ...responsible for key areas such as checkout, invoicing, customer lifecycle, pricing and packaging, metered billing, and subscription lifecycle management. You’ll partner closely with Accounting, Product, Design, Data, Marketing, and GTM to chart the course for these features and use... 
    Salaire minimum
    Contrat Longue Durée
    Temps plein
    Travail temporaire
    Période scolaire
    Zone locale
    Travail à distance
    Horaires flexibles

    Figma

    United States
    Il y a un mois

Voulez-vous recevoir plus d'offres d'emploi ?

S'abonner et recevoir des offres d'emploi similaires à Email Delivery Manager, SFMC (Pharma). Soyez parmi les premiers à postuler !