Service Consultant (Contractor Care)

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Service Consultant will be responsible for providing comprehensive support to contractors throughout their assignments with Airswift. You will collaborate closely with internal teams such as Payroll, Legal, Recruitment, and Account Management to ensure the delivery of high-quality service to both clients and contractors. This role is ideal for individuals who are detail-oriented, skilled communicators, and able to build strong relationships.

Principle Accountabilities

• Work closely with the Account Managers and Service Manager to understand and deliver to the needs of the client, contractors, and assignees promptly.
• Meet with the Service Manager to recommend possible client delivery improvements to deliver a high standard of customer service.
• Supporting Contractors and Assignees throughout their assignment from onboarding to off-boarding. This includes all pre-access requirements, immigration, travel and logistics, tools and equipment, Personal Protective Equipment, training and safety requirements, document recording, tracking of recharges, and ongoing support for queries.
• Act as the primary point of contact for all non-clients and will have the ability to drive retention and increase opportunities for referrals.
• Ensure turnaround times can be met and services sourced at the lowest cost option.
• Adhere to the local regulatory requirements and deliver the customer policy.
• Ensure safety compliance standards are met per regional and client requirements.
• Assist with incident management, HR issue escalation and quality control processes.
• Drive a culture based on the strength of relationships and excellence of service delivery.
• Potential travel as needed.

Skills, Knowledge, and Experience:

• Administrative, HR or Customer Service experience.
• Excellent customer service, communication, and relationship-building skills.
• Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience.
• Very organised, adept in time management and can demonstrate structure in thinking.
• Ability to understand and deliver to business processes and needs.
• Excellent attention to detail.
• Flexible attitude and ability to multi-task to service deliverables.
• Ability to document and deliver complex business processes.
• Able to work independently whilst managing priorities.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programs and development opportunities.
• Team-driven environment, supportive culture with a focus on work-life balance.
• Real-time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc.…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more! -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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