Quality Care Safety Liaison

Support First Nations clients remotely across B.C. through care feedback management, cultural safety, and coordinated quality improvement.As Quality Care and Safety Liaison with the First Nations Health Authority, you will support the provincial Client Experience program. The role involves client support, system navigation, advocacy, and collaboration with regional quality colleagues and health system partners. You will also contribute to person-centred measurement, policy development, reporting, and continuous improvement.Key Responsibilities:
Monitor quality inbox and voicemail for client feedbackAssess risks, triage cases, and support resolutionMaintain client records and strengthen data qualityDevelop policies, workflows, tools, and reportsCoordinate training, education, and community practice activitiesRequirements:
Bachelor’s degree in a relevant service delivery disciplineThree to four years of relevant experienceThree years of conflict resolution or crisis intervention experienceExperience working with Indigenous communities and leadershipKnowledge of cultural safety, humility, anti-racism, and trauma-informed practiceApply client advocacy, case management, and quality improvement skills as FNHA’s remote Quality Care and Safety Liaison.
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