Customer Experience Coordinator at Felix
Felix
Join Felix as a Customer Experience Coordinator and make a genuine impact on patient healthcare journeys through remote support in Canada. Deliver personalized care via chat and email while collaborating across teams. In this role, you’ll be the critical first point of contact for patients seeking assistance. Your focus will be on providing attentive support, resolving issues swiftly, and ensuring every patient feels valued. With opportunities to guide onboarding and improve processes, this position is ideal for proactive problem solvers passionate about digital health. Key Responsibilities:
- Provide personalized support via chat and email
- Collaborate with healthcare partners to enhance patient care
- Guide patients through onboarding and processes
- Utilize AI tools to improve accuracy and efficiency
- Capture insights and feedback to inform company processes
- Experience in a high-volume customer-facing role
- Familiarity with Intercom Helpdesk or similar platforms
- Background in telehealth or digital health is a plus
- Strong communication skills with attention to detail
- Self-motivated problem-solving abilities
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