Team Manager, Small Business Banking

Work Location:
Markham, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Why this role matters

At TD Business Banking, our goal is simple and ambitious: to become Canada's #1 Business Bank . We do this by empowering small businesses and the communities they serve-one conversation at a time.

As a Team Manager, Business Banking Specialists , you'll play a pivotal leadership role, developing a high-performing team that delivers confident, needs-based advice to small business customers across Canada. If you're passionate about people leadership, coaching, and creating exceptional customer experiences in a fast-paced, phone-based environment, this is an opportunity to make a meaningful impact.

What you'll do

As a people leader and partner, you will:

• Lead and inspire a team of Business Banking Specialists (BBS), creating an inclusive, performance-driven, and customer-centric culture
• Coach and develop your team through regular feedback, skill-building, and advice-giving strategies to strengthen customer conversations
• Support customers and specialists by resolving escalations, providing guidance on complex situations, and ensuring issues are handled effectively
• Oversee day-to-day operations , including new business account openings, account maintenance, signing authority changes, and simple credit requests
• Ensure quality and compliance , confirming documentation is accurate and aligned with customer and business intent
• Partner collaboratively with AMSB/RAMSB colleagues to deliver holistic solutions that meet customers' evolving needs
• Drive adoption of digital and direct-to-customer channels , supporting TD's transformation in business banking delivery
• Track and communicate performance , sharing regular updates on productivity, cross-sell, FTR, LEI, and other key metrics with senior leadership
• Build future leaders through recruitment, onboarding, training, performance management, and career development conversations

What you bring

We're looking for a confident leader who thrives in a dynamic environment and brings both business acumen and people-first leadership:

• 5+ years of experience in a direct-to-customer or phone-based banking environment
• Strong knowledge of Small Business Banking products and services
• Proven leadership or coaching experience , with a passion for developing others (formal people management experience is an asset)
• Undergraduate degree (required)
• Comfort with banking systems and tools , such as HOST, C3, Admin Apps, iCAL (or similar platforms)
• Excellent communication, organization, and time-management skills
• A self-starter mindset with the ability to work independently while leading through influence

What we offer

• A leadership role with real impact on customers, colleagues, and communities
• Opportunities for career growth and leadership development within TD
• Exposure to strategic transformation initiatives in Business Banking
• A collaborative, supportive environment that values diversity, inclusion, and continuous learning

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet