Billing Supervisor | Global Mobility Services

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The Billings Specialist Supervisor is responsible for oversight, direction, and support of the delivery of the business processes performed in Billing. The individual will be expected to be a hands-on Supervisor who directly supports assigned Partners as well as leading their team of Billing Specialists.

What you will do
Quality Assurance and Operational Effectiveness

• Oversee the quality of work being produced by Billing team staff and provide guidance as necessary
• Implement mechanisms to measure quality and client satisfaction through standard operating procedures, ongoing client engagement, etc.
• Monitor the service level agreements/requirements with the business and make timely adjustments as required
• Develop and ensure effective implementation and monitoring of GMS Billing policies and processes
• Ensure the effective use of technology in the delivery of services
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
• Act as tier two support for the Billing team to address service delivery issues arising from the engagement teams
• Drive collaboration across the team and ensure they are operating as one entity and not individually
• Support a proactive approach to work
• Implement, as well as identify, recommendations for the optimization and efficient operations of the Billing team

People Management

• Facilitate the performance development cycle for Billing team employees. This includes annual goal setting, interim and year end reviews, year-end calibration, and ongoing performance feedback
• Address constructive feedback from Engagement teams with Billing team and come up with an action plan to rectify
• Celebrate positive feedback with Billing Team
• Motivate Billing team to capitalize on their strengths and improve development areas
• Identify training and development needs of Billing team and work collaboratively with the Office Manager, Partners and OPXL team to escalate and address training needs
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies

What you bring to the role

• Successful completion of Post-Secondary education
• Demonstrated leadership skills
• 2-5 years of experience in a transactional or administrative function with respect to Billings and Collections
• Experience/expertise with a large enterprise resource planning system billing and reporting module, preferably SAP based, in a professional services environment
• Intermediate to advanced Excel skills: ability to work with complex Excel templates and upload data from enterprise resource planning systems' billing and reporting modules
• Experience in analyzing internal reports with a high level of complexity
• Exceptional conflict resolution/problem-solving skills
• Excellent written and verbal communication skills
• Strong Analytical skills
• Ability to influence and drive change
• Ability to work independently and manage a large team

The expected base salary range for this position is $55,000 to $78,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here .

Our Values, The KPMG Way
Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling View phone number on onjobcentre.ca.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.