Logistics Customer Service Agent

Position summary

The role of the Logistics Customer Service Agent is to help to maintain the day-to-day operation and administrative duties associated with the Dispatch Center. This role will interact directly with our customers both internal and external, record and screen all incoming orders, use the dispatch computer and software programs for accurate data entry, and record keeping. This position is also required to complete all US border documentation.

Expected Start date : As soon as possible

Reporting to : Operations Manager

Salary Bracket : 25$ to 30$ Hourly

Works hours: 40 hours a week

Duties and responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Field incoming phone calls, emails and respond to customers, record orders, and provide routine information to customers to generate interest in new products and connect customers with Regional Sales Manager when required.
• Performs operating sequences to enter all incoming orders in to dispatch software.
• Assists dispatch in checking if all products are available at the time of the order by verification with load source.
• Complete all US inter jurisdictional paperwork.
• Verification of contract pricing across multiple platforms.
• Finalizing of completed orders to begin the billing process.
• Collect and record customer feedback and information and share with appropriate departments.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• May perform additional tasks, as required by the Operations Manager.

Required qualifications

• High school diploma or equivalent work experience in Transportation, Logistics.
• 2+ years of experience in a customer service-related role.
• Excellent written and verbal communication skills.
• Positive, service-oriented attitude.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Good computer skills using various software platforms and excellent phone disposition.
• Willingness to work independently or as part of a team.
• Ability to foster and maintain relationships especially with truck drivers and staff.
• Bulk liquid knowledge or experience would be an asset.

About McAsphalt

McAsphalt Industries Limited, established in 1970, is a Canadian leader in the development, production, and distribution of asphaltic products. With 24 terminals across Canada, the company is known for strong technical expertise, high product quality, and a commitment to customer satisfaction.

What We Offer

• Competitive wages
• Comprehensive benefits plan
• Opportunities for career growth and development

We thank all applicants for their interest; only those selected for an interview will be contacted.

Benefits

• PPE + training provided
• Comprehensive health insurance
• Extended health care coverage
• Dental benefits
• Life insurance coverage
• Workers’ compensation coverage
• Employee & Family Assistance Program (EFAP)
• Pension plan
• Paid sick leave
• Vacation and time-off programs