Senior Strategic Customer Success Manager

Lead strategic customer success at Procurify through executive relationships, data-driven guidance, and expansion across a remote-first team in Canada. Manage complex customer landscapes while driving measurable outcomes and retention.As a Senior Customer Success Manager, you will own a strategic book of business valued at $2M+. You will guide onboarding, integrations, platform configuration, and ongoing engagement. The position emphasizes customer advocacy, escalation management, cross-functional collaboration, and growth opportunities across procurement, AP automation, and spend management.Key Responsibilities:
Own and grow a strategic $2M+ customer bookBuild executive relationships supporting advocacy, adoption, and expansionProvide strategic guidance across onboarding and integrationsManage customer risks, escalations, and retention strategiesIdentify upsell opportunities and contribute to revenue growthRequirements:
5+ years of Customer Success experience in SaaSTrack record managing and growing high-value businessExperience leading implementations, rollouts, and change managementStrong communication, negotiation, and presentation skillsAbility to influence executives and collaborate cross-functionallyBring strategic customer success leadership, executive influence, and expansion expertise to Procurify’s customer-focused procurement platform.
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