Global Business Operations Rotational Associate

Role Type:
Undergraduate

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Pay Details:
$75,000 - $75,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Complete rotation objectives set together with each host at the beginning of each rotation
• Develop detailed, accurate, and timely research and reporting supported by insightful commentary
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Identify/implement process improvements to automate, streamline, and increase of analysis and decisions
• Represent business on cross-functional/cross-product working groups, projects, and forums
• Work with key business partners on strategic initiatives
• Liaison between internal stakeholders and external advisors, where appropriate
• Manage and prioritize multiple projects, working with discretion and confidentiality
• Advise and present senior management and influence decisions
• Invest in personal development and growth
• May be customer/client facing, and may be required to provide solutions for escalated inquiries or concerns

For Branch Manager Program:

• Build effective, profitable, long-lasting relationships with a variety of unique personal banking, business banking, and high-value clients
• Act as a subject matter expert for complex personal banking issues, particularly relating to credit applications/management
• Liaise with other business units (e.g., Wealth, Business Banking, etc.) to facilitate successful referrals of clients among the branch team

For Technology Solutions Programs:

• Design and build software, applications, etc. according to business requirements, UX designs, and architectural guidelines, ensuring a high-quality solution

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for our business area
• Ensure respective programs/policies/practices are well managed, meets business needs/priorities, and complies with internal/external requirements.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements
• Lead / facilitate and/or implement actions/remediation plans to address performance/risk/governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues/trends and evolving regulatory climate, and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

For Branch Manager Program:

• Meet or exceed business objectives by negotiating and executing business plan
• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
• Coach team to proactively identify customer needs and to deliver on the sales goals.
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, innovation, and teamwork and ensure timely communication of issues/points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Remain current on trends, and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills/capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners/stakeholders.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, internally and externally.

BREADTH & DEPTH

• Provides specialized business services, advisory or processes / program support within their own area of speciality
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
• Leads projects or work streams within broader projects with moderate risk and may be accountable for managing ongoing activities, processes and functional programs
• Works within broad guidelines / policies and independently performs tasks from end to end
• Solves moderately complex problems by taking a new perspective on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Conveys business context when providing guidance within field of specialty to internal or external stakeholders
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolution

EXPERIENCE & EDUCATION

• Undergraduate Degree in related field
• 3+ years related experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet