Medical Director, Urgent & Primary Care Centre

Position Summary In alignment with Interior Health’s vision, values, and strategic priorities, the Medical Director, Vernon Silver Star Urgent and Primary Care Centre (UPCC) provides physician leadership to support the delivery of high-quality, patient-centred care and the achievement of quality outcomes. The Medical Director also contributes to advancing the objectives of the Medicine portfolio and broader organizational priorities. Reporting To The Senior Medical Director And In Partnership With The Vernon Silver Star Operational Leadership Team, The Medical Director Works Within a Collaborative Space That Includes

• First Nations partners
• Family Physicians and Nurse Practitioners
• Executive Medical Directors
• Primary Care leadership structures
• Nursing and Allied Health staff
• Vernon Jubilee Hospital Medical Staff

The Medical Director is expected to maintain regular clinical service at the Vernon Silver Star UPCC as a participating physician in the UPCC group service contract.

Typical Duties And Responsibilities

• Clinical Leadership, Quality and Patient Care
• Promotes a culture of clinical excellence, quality improvement, and professional accountability.
• Provides clinical leadership and, in partnership with operational leadership, supports appropriate oversight of medical services and team-based care.
• Provides medical leadership in the development, implementation, and evaluation of clinical standards, protocols, policies, and evidence-informed practices.
• Champions continuous quality improvement initiatives, including the measurement, evaluation, and implementation of best practices to improve patient and provider experiences.
• Supports initiatives that improve timely access to urgent and primary care services and reduce avoidable emergency department visits.
• Provides medical leadership in addressing clinical care issues, patient concerns, physician engagement, and service quality.
• Provides clinical advice and support to nurse practitioners and other clinical team members as appropriate.
• Participates in quality improvement, patient safety, and program evaluation activities to support high-quality care and service delivery.
• Serves as the UPCC Site Medical Director and fulfills CPSBC requirements applicable to multi-registrant clinic settings.
• Maintains an active clinical practice at the Vernon Silver Star UPCC as a participating physician in the UPCC Group Service Contract.
• Physician Leadership, Workforce Planning and Medical Staff Engagement
• Participates as a key member of the site leadership team, contributing to strategic planning, service delivery, and workforce planning.
• Supports physician recruitment, onboarding, orientation, and engagement activities to ensure sustainable physician coverage and a positive practice environment.
• Liaises with Medical Affairs regarding physician contracts and provides input into physician service delivery models.
• Coordinates physician orientation to the site, including EMR and billing processes, with support from the UPCC Manager.
• Provides mentorship and support to physicians and nurse practitioners working within the UPCC.
• Participates in the resolution of physician performance or behavioural concerns and liaises with the Senior Medical Director as appropriate.
• Assists with physician performance evaluation processes.
• Arranges and/or participates in the supervision of physicians holding provisional licensure, as required by the CPSBC.
• Collaboration, Partnerships and System Integration
• Works in a dyad leadership model with the UPCC Manager and collaborates closely with clinical operations leadership, Primary Care Network leadership, and community partners.
• Fosters effective collaboration among physicians, nurse practitioners, nurses, allied health, and Indigenous health partners.
• Collaborates with the UPCC Manager and Director to support provider meetings focused on team-based care, quality improvement, and operational effectiveness.
• Participates in Primary Care Network and regional planning structures to support service integration, collaboration, and alignment across the continuum of care.
• Serves as a physician advisor and advocate on clinical and operational issues, identifying opportunities for innovation, improvement, and system integration.
• Represents the Vernon Silver Star UPCC in professional matters involving CPSBC and Interior Health Medical Affairs.
• Education, Professional Development and Culture
• Promotes continuing medical education, professional development, and educational initiatives that support excellence in urgent and primary care practice.
• Participates in regional and local continuing professional development and continuing medical education initiatives.
• Attends and contributes to clinic meetings, leadership meetings, team development activities, and educational opportunities, providing the physician perspective.
• Fosters a respectful, inclusive, and psychologically safe workplace that supports teamwork, provider wellness, professional development, and staff engagement.
• Champions cultural safety, humility, equity, diversity, and inclusion, and promotes the integration of the Syilx Nation Practice Framework and