It Director Production Support And Delivery

Lead production support and application delivery for CAA Club Group, directing service management, incident response, and operational reliability.This director position leads application operations across Club technology platforms while owning delivery for business-critical initiatives. You will define service processes, operational measures, monitoring, alerting, and escalation procedures. The scope includes major incidents, executive communications, governance, and external service providers.Key Responsibilities:
Lead production support across Club technology platformsEstablish incident, problem, change, and release managementDefine SLAs, operational KPIs, monitoring, and alertingLead major incidents and executive communicationsGovern vendors, contracts, service providers, and managed partnersRequirements:
12+ years of progressive IT experience5+ years leading managers and multidisciplinary technology teamsExperience with enterprise delivery and application supportExperience with DevOps, CI/CD, observability, and automated testingExperience managing technology budgets and vendor agreementsDirect dependable application operations, major incident management, and delivery governance across CAA Club Group technology environments.
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