Manager Statflo Strategy

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

We are looking for someone who enjoys blending marketing and retail to enhance the in-store customer experience and is passionate about bringing new programs and digital solutions to life. As part of the Channel Enablement team, reporting to the Senior Manager, Channel Enablement, you will support the Rogers, Fido, and chatr brands by delivering customer-focused, traffic-driving initiatives across retail sales channels. You will play a key role in developing, launching, and driving adoption of digital programs that simplify how customers shop, purchase, and manage their services. Success in this role requires a combination of creativity, analytical thinking, and strong collaboration skills, along with the ability to navigate complex cross-functional environments. As a valued member of the team, you will contribute to advancing national retail customer outreach and digital acceleration initiatives that enhance the overall customer experience and support business growth.

What you will do:

Work closely with all stakeholders (i.e. Marketing, Pricing, Brand) to ensure the successful launch of new programs and services in the Retail channels

Statflo (1connect) lead for all proactive retail outreach programs while working closely with stakeholders (i.e. Marketing, CBM, CRM

Operations, Data Products, Branded Retail) to strategize, launch, refine and report results from a variety of customer outreach campaigns being run through our internal platform

Ensure 360° program success by liaising with various CBU teams and GTM team to ensure timeliness, consistency, and precision for launches

Act as a Statflo (1connect) subject matter expert for all retail sales channels in cross-functional meetings and project launches

Work with Channel Enablement Team to build out requirements needed for channels when launching programs

Represent Channel Enablement in cross-functional digital acceleration projects, working with business leaders and stakeholders to understand customer needs and translate them into clear program requirements

Gather, document and refine business requirements to support the development of simpler digital customer experiences

Conduct market and competitive intelligence to identify customer experience trends, emerging capabilities and opportunities that can inform digital program priorities

Collaborate with cross-functional stakeholders to design and refine digital sales journeys that address customer needs and support business objectives

Support program launch readiness by coordinating stakeholder input, identifying gaps and helping resolve issues before launch

What you bring:

The ideal candidate will have the following qualifications:

A team player, able to work well independently and in a cross-functional team environment.

Self-starter with proven track-record of vendor management and creative development.

5-7 years of Telecommunications experience is an asset.

Strong analytical skills with exceptional Microsoft Excel knowledge.

Excellent communication skills and experience presenting to senior leadership

Project management experience and ability to thrive in a fast-paced environment managing multiple initiatives at once.

University degree -preferably focused on Business/Commerce, Marketing and Strategy. A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus

Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 

Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

Company matching contributions to charities you support

Growth & Development Opportunities:

• Self-driven career development programs

• Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Employee & Family Assistance Program

• Virtual Healthcare

• Cognitive Behavioural Therapy (CBT)

• Low or no-cost fitness membership

Our commitment to diversity:

• An inclusive and diverse workplace where you can bring your whole self to work.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Sales & Account Management
Requisition ID: 318672

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate