Remote Customer Recovery & Retention Lead

Canada Job Posts

Cloudbeds is a remote-first B2B SaaS company transforming hospitality. We seek a Manager, Customer Recovery to lead a team of Recovery Coaches, scale the Intelligent Recovery Motion, and oversee the Fire-Team executive escalation process across mid-market and SMB accounts.

You will drive proactive customer rescue, leverage data feedback loops, and partner with Product, Engineering, Support, and Sales to resolve issues and reduce churn.

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Vacancy posted 6 hours ago

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