Food Service Supervisor

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

Under the general supervision of the Food Service Director, the Retail Supervisor is in charge of organizing, planning, preparing and/or directing the preparation of daily food service operations according to established standards. This role also performs the administrative and financial duties for the unit such as ordering and resolving discrepancies with suppliers and customers, creation and adherence to budgets for all related costs of the operation, and supervising and training all staff within their charge. All job responsibilities below are based on compliance with both corporate expectations and standards.

• Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies
• Adhere to all standards at all times; appearance, service, speed of service, ordering, food safety, etc.
• Establish and implement food preparation schedules, creating an efficient, safe, and organized process
• Organize and schedule the logistics for daily operations, ensuring all preparation work is completed and waste is managed
• Respond to customer and client concerns and requests immediately, resolving any issues that may arise
• Implement new food service techniques (food preparation, food portioning…) and sales and marketing requirements as per the franchise operation
• Complete regular workplace audits and inspections; health & safety, food safety, financial audits as required.
• Coordinate with Food Service Director to ensure timely billing and collections as applicable
• Ensure all staff are adhering to all required safety regulations and procedures including: 
• Using proper techniques when using the tools, supplies, and equipment provided (i.e., knives, ovens, cleaning materials)
• Wearing and correctly using proper personal protective equipment (i.e., non-slip shoes, cut resistant gloves)
  • Proper handling of equipment only by trained staff and notifying appropriate parties of malfunctioning or in need of repair equipment
  • Complying with FoodSafe and/or ServeSafe standards including the recording of all time temperature sensitive food items
  • Following all Health and Safety and sanitation policies and procedures as set by applicable legislation and company policies
• Take steps to control the costs of the operation of the unit by taking measures such as:

• Working with the Food Service Director and staff to maintain food rotation in storage in order to minimize spoilage and waste
  • Controlling portioning of food items to ensure recipe yield meets quantity and budget expectations
  • Suggesting dishes that take advantage of availability
  • Identifying cost saving measures for logistics of operating the events
  • Provide cost saving recommendations regarding the budget

• Maintain clear lines of communication and understanding between all parties including the Food Service Director, Resident District Manager, District Manager, and franchise brand representatives

• Maintaining physical inventories, placing orders and help receive and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Food Service Director
• Participate in the planning, development, and implementation of projects and special events, attending when necessary
• Ensure the sanitation of the work area and equipment, maintaining a clean working environment
• Actively seek out and identify additional opportunities for business growth
• Handle the administrative duties including payroll functions, employee management, daily cash handling and reporting, budgeting, and other duties that may arise during the operation of the unit
• Responsible for the integrity of the cash flow process, ensuring staff are following all security procedures closely while performing periodic checks to ensure compliance
• Analyze unit operational analytics and lead the implementation of change efforts to improve performance to meet or exceed standards
• Assist with the hiring of staff to ensure a well-balanced, successful team is in place complying with corporate recruitment and hiring requirements
• Ensure sufficient staffing levels on each shift to meet corporate and franchise requirements and standards; efforts will be required to maintain staffing levels in instances of absence
• Ensure the you and your team have completed all mandatory corporate and franchise training requirements with training records available upon request
• Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development
• Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed
• Successfully balance providing front-line support while also overseeing the operation to ensure smooth consistent service achieving the corporate and franchise standards
• Remain an ambassador of goodwill, ethics, and great client relations at all times on behalf of the Company
• Supervise, coach, and provide feedback to staff based on job expectations and standards; providing corrective action when necessary
• Motivate employees to meet goals and objectives as established by the Company
• Assist with other unit operations as necessary
• Other duties as assigned

Qualifications

WHO ARE WE LOOKING FOR?

• Two-Five years of recent related experience in the food service industry, or an equivalent combination of education, training, and experience. 
• Allergen Safe and Food Safe certified with thorough knowledge of all health and safety regulations pertaining to the food preparation/service industry
• Superior communication skills in both verbal and written English
• Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies
• Work accurately and in an efficient manner while managing multiple tasks and priorities
• Able to lead projects, forecast business needs, and identify and target growth opportunities
• Highly organized with a strong focus and commitment to quality
• Able to operate all related equipment in a safe manner
• Able to effectively use a computer and all related software, including POS equipment
• Reach and lift between 0-10 pounds from floor to shoulder height
• Frequent standing and walking required

Additional Information

WHAT’S IN IT FOR YOU?

• Security - in a time when other companies are downsizing, we are growing
• Advancement opportunities
• Be #1 on day 1 by joining an industry leader

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.