QE with Contact Center Tools & Technology-6

Realign Llc

QE with Contact Center Tools & Technology-6

Role: QE with Contact Center Tools & Technology
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week

Job Description

We are seeking a Full Time QE with Contact Center Tools & Technology professional with strong experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support

Key Responsibilities

Design and execute IVR and routing automation using Cyara, Hammer, or similar tools
Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools
Develop and maintain automation frameworks using Java
Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications
Provide technical leadership for maintenance releases and enhancements
Support ongoing application testing and production activities
Collaborate with development, QA, and business teams
Maintain test automation scripts and improve testing efficiency
Participate in Agile ceremonies and structured scaled Agile delivery

Required Skills

Expertise in IVR and routing automation
Hands-on Cyara, Hammer, or similar Contact Center testing tools
Experience with Selenium and API testing tools such as Postman or Karate
Experience with Agent Desktop automation
Experience with JIRA, Confluence, IntelliJ, or Eclipse
Strong knowledge of Agile and scaled Agile environments
Excellent technical leadership and troubleshooting skills

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Vacancy posted 2 hours ago

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