Trust And Safety Operations Manager
Alberta Motor Association
Lead trust and safety operations for AMA Marketplace and AMA Community in a hybrid role focused on platform integrity and member safety.As Manager, Community Platform Operations, you will shape standards, processes, and tools supporting provider onboarding, disputes, compliance, and digital communities. Reporting to the Director, Marketplace Exchange, you will collaborate across Product, Engineering, Legal, Risk, and Community teams. The work centers on building safer, more trusted platform experiences as AMA’s services grow.Key Responsibilities:
Define provider eligibility, verification, insurance, and compliance standardsComplete vetting reviews and monitor ongoing provider complianceManage disputes, incidents, escalations, and documented outcomesMonitor listings and manage marketplace violationsTrack trust metrics and recommend platform improvementsRequirements:
Post-secondary education in operations, risk, compliance, or related fieldsExperience managing policy frameworks or compliance programsUnderstanding of trust, safety, and compliance principlesTechnical ability to work with Product and EngineeringAI-assisted compliance experience is an assetBring process design, analytical judgment, and trust operations expertise to strengthen AMA’s marketplace and community platforms.
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Define provider eligibility, verification, insurance, and compliance standardsComplete vetting reviews and monitor ongoing provider complianceManage disputes, incidents, escalations, and documented outcomesMonitor listings and manage marketplace violationsTrack trust metrics and recommend platform improvementsRequirements:
Post-secondary education in operations, risk, compliance, or related fieldsExperience managing policy frameworks or compliance programsUnderstanding of trust, safety, and compliance principlesTechnical ability to work with Product and EngineeringAI-assisted compliance experience is an assetBring process design, analytical judgment, and trust operations expertise to strengthen AMA’s marketplace and community platforms.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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