11745

Senior Platform Support Analyst with data cloud

• Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.
  
• 4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.
  
• Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
  
• Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.
  
• Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
  
• Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.
  
• Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
  
• Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
  
• Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.
  
• Willingnessto provide hands-on production support, including rotational on-callsupport when required.
  
• Data cloud development exp and Apex exp is required
  
• This is a support role, so basic development exp isrequired
  

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