General Manager Hospitality Operations

Lead Collective Arts’ Hamilton hospitality operations with financial leadership, guest experience expertise, and oversight of Toronto’s General Manager. Work primarily onsite in Hamilton.As General Manager, Owned Channels, you own Hamilton’s financial and operational performance across taproom, retail, events, and guest experience. You directly manage Toronto’s General Manager while aligning standards, priorities, reporting, and accountability across both locations. You also oversee direct-to-home fulfillment.Key Responsibilities:
Own Hamilton revenue, profitability, labour, margins, and operating expensesLead daily taproom, retail, events, and guest experience operationsCoach managers and supervisors through goals and performance reviewsHold Toronto’s General Manager accountable for location resultsOversee accurate, timely direct-to-home order fulfillmentRequirements:
Progressive hospitality management experience owning location performanceExperience managing managers across locations or business functionsAbility to build forecasts, manage budgets, and interpret performance dataExperience with events, retail, inventory, and POS systemsValid Smart Serve certification and evening availabilityBring hospitality leadership, financial judgment, and operational discipline to Collective Arts’ Hamilton and Toronto locations.
#J-18808-Ljbffr