Bilingual Enterprise Solutions Architect

Company OverviewArctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Position OverviewThe Enterprise Solution Architect at Arctiq serves as a key technical pre-sales resource, working closely with Client Directors to identify, qualify, and develop customer solutions across our entire portfolio. This role requires a broad understanding of all practices (Enterprise Security, Hybrid Cloud, Networking, Autonomous Operations and Intelligence, Data & AI, and Service Management) with prior depth in Security. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate will embrace a culture of continuous learning and technological experimentation, viewing challenges as opportunities for growth while actively exploring and adapting to emerging technologies that expand our collective capabilities.
Responsibilities:Identify Customer Needs
Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
Facilitate technical conversations to uncover customer needs and desired outcomes
Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
Develop Industry-Leading Solutions
Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's services portfolio
Collaborate with vendors and account teams to integrate technologies into our services engagements.
Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes.
Develop compelling ROI and TCO analyses from customer data sets, tailored for C-suite and board-level audiences.
Present and defend technical architectures with confidence, translating complexity into clear business value.
Ensure Successful Delivery
Participate in project kick-off calls to ensure smooth transition from sales to service delivery
Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
Build network within the company and bring in specialized team members for deeper expertise as required
Measure Results
Identify and track key success metrics for customer implementations
Evaluate project outcomes against customer expectations and business objectives
Assess financial outcomes for Arctiq and identify opportunities for improvement
Provide Thought Leadership
Stay current with emerging technologies and industry trends.
Proactively engage with customers to share insights and identify potential value-added services
Apply a services and results-oriented mindset to solutions.
Build Personal Brand Alongside Arctiq
Contribute to marketing activities through customer workshops, webinars, and industry events
Represent Arctiq as a technical subject matter expert in industry forums
Maintain a broad technical understanding across all practices.
Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
Drive Organizational Improvement
Provide guidance and support sales teams on how to identify and prequalify opportunities aligning with Arctiq’s strongest capabilities.
Identify cross-selling opportunities during customer engagements
Provide feedback on internal processes and suggest improvements
Drive innovation within the organization
Identify skills gaps in service delivery teams and recommend targeted training opportunities
Provide technical mentoring and guidance to cultivate engineering talent
Contribute to internal knowledge sharing and communities of practice
Qualifications:
In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices
Relevant certifications in security, cloud platforms, cloud-native technologies, observability, DevOps, and/or FinOps practices.
Ability to communicate complex technical concepts clearly to diverse audiences
Strong interpersonal skills with the ability to build relationships at all levels
Proactive and strategic thinking with a customer-centric focus
Adaptability in a fast-paced environment with changing priorities
Fully bilingual English and French
Desired Experience:
Knowledge across security operations, identity, data security, zero trust, and GRC.
Understanding of hybrid cloud concepts
Understanding of observability platforms and practices
Exceptional communication skills, both written and verbal — you can command a room and write a crisp executive summary.
Fluency in TCO/ROI modeling and the ability to make financial cases land with non-technical executives.
Comfort managing multiple active opportunities in parallel without losing quality or momentum on any of them.
A genuine desire to operate as part of a collaborative team
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
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