Starlight | Director, Leasing

Reporting to the Vice President, National Leasing, the Director, Leasing Operations will lead the operational execution and performance optimization of Starlight’s centralized leasing platform across the Canadian residential portfolio, with responsibility for driving leasing funnel performance, operational consistency, reporting visibility, lead-to-lease conversion, and cross-functional alignment across leasing operations.This role will work closely with Asset Management, Marketing, Operations, Analytics, Property Management partners, and the centralized Call Centre team, to support leasing performance and portfolio occupancy objectives, including CRM optimization, reporting frameworks, workflow standardization, AI-enabled tools, and operational scalability.Duties and Responsibilities
Leasing Operations & Performance
Support lease-up and stabilization initiatives across new developments, repositioned assets, and high-priority residential communitiesMonitor leasing velocity, occupancy trends, conversion metrics, and funnel performanceDrive consistency across leasing operations, service standards, workflows, and reportingIdentify operational gaps impacting leasing performance and implement solutionsStandardize leasing processes and operational expectations across developmentsImprove lead response times, prospect engagement, and conversion outcomesMonitor leasing KPIs and operational reporting to support performance optimizationCross-Functional Collaboration & Reporting
Partner closely with Asset Management to support leasing and occupancy objectivesCollaborate with Marketing teams on campaign performance, lead quality, and conversion optimizationWork with Operations teams and PMCs to ensure operational readiness and leasing executionSupport alignment between leasing activity and asset-level business plansProvide regular operational updates regarding leasing performance, risks, and trendsCoordinate with PMCs and third-party leasing agencies to ensure consistency of leasing standards and executionCall Centre & Centralized Leasing Operations
Oversee Starlight’s centralized leasing support and inquiry handling functionsSupport the continued development and scalability of centralized leasing operationsEnsure strong execution of inbound and outbound prospect engagement activitiesMonitor service levels, response times, lead handling quality, and conversion performanceSupport implementation of AI-enabled leasing tools and centralized leasing technologiesImprove coordination between centralized leasing support and on-site leasing teamsEnsure aconsistent customer experience across the leasing journeyLeasing Systems, Analytics & Process optimization
Support implementation and optimization of CRM systems and leasing technology platformsAnalyze leasing dashboards and operational reporting visibility toolsPartner with Analytics and Marketing teams on lead attribution and performance measurementImprove data-driven decision-making through enhanced leasing analytics and reportingOversee centralized leasing support functions and operational team performanceEstablish clear operational KPIs, accountability measures, and service standardsSupport training, coaching, and operational development initiativesBuild acollaborative, responsive, and performance-oriented team cultureIdentify gaps and support process improvement initiativesFoster strong communication and alignment across centralized and site-level teamsAct as akey partner across leasing, asset management, marketing, and operations teams to support portfolio performance and execution prioritiesRequirements
8–10+ years of residential leasing experienceExperience supporting lease-up and stabilization of residential developmentsStrong leadership and process optimization capabilitiesExperience working cross-functionally with Asset Management, Marketing, Operations, andPMCsExperience managing or supporting centralized leasing operations or leasing infrastructure functionsStrong analytical mindset with experience using leasing KPIs and reporting toolsExperience with CRM systems, leasing technology platforms, and operational reportingStrong communication and stakeholder management skillsAbility to operate effectively in afast-paced, highly collaborative environmentIn-office presence required with flexibility to travel across UK developments as neededExperience operating within afast-paced, highly collaborative, performance-oriented environment
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