Senior Manager Product Innovation (20-Month Contract)

Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Contract Details

• This position is a 20-month contract.

Role Summary
As the Senior Manager Product Innovation, you will be responsible for leading product innovations that strengthen and enrich the Eminence brand portfolio for long term growth. This role positions the brand as a true innovator in the category establishing Eminence as the brand to be envied and emulated. You will be responsible for creating an innovation pipeline that will sustain brand loyalty, drive sales for our customers and improve business success. In this role, you will also be leading the Product Formulation Manager, Packaging Specialist, Product Specialist, and Project Manager Innovation and Go-To-Market to develop, test and bring products to market readiness, and will be reporting directly to the Vice President of Marketing.

Responsibilities

• Conduct market research and competitive analysis to inform product development strategies, building and maintaining a 5+ years new products innovation pipeline
• Research trending ingredients and partner with the Product Formulation Manager to understand the latest trends in active ingredients
• Drive product concept approval and form factor approval discussions with cross-functional leadership outlining a 5-yr innovation pipeline
• Oversee packaging-related priorities across launch and non-launch initiatives, supporting the Packaging Specialist with decision-making, escalation, and alignment between Brand, Innovation, Supply Chain, Regulatory, and external vendor partners.
• Oversee the product development process from concept ideation to market readiness and execution, providing guidance and ensuring finished goods are consistent with predefined positioning and quality standards
• Determine new product cost targets ensuring profitability and aligning with overall pricing strategies
• Manage the Innovation Team in ensuring all project deadlines are met. Proactively identify risks to delivery and timing.
• Manage any major changes to existing products which can include major formulation and manufacturing location changes. Work with Senior Brand Manager Product & Launch to support strategies to minimize the impact to both Eminence and to our Spa Partners’ businesses
• Develop the core positioning for new and redeveloped products in collaboration with the Product Specialist, Formulation Manager, and Brand Managers
• Create Product Scope document that houses the positioning and relevant information on the products that are in development and redevelopment
• Oversee Product Formulation Manager in compatibility testing for new and existing products, including safety substantiation testing, stability testing and functionality testing
• Oversee Packaging Specialist in testing for new products with primary packaging, including compatibility testing, functionality testing, and other critical packing tests
• Collaborate on focus groups and internal testing of development samples (through final formulation) to ensure consistency with predefined product specifications and to identify opportunities for refining formulation and packaging as needed
• Initiate clinical studies (including, but not limited to, efficacy testing and safety substantiation testing) as required; manage the completion of clinical studies and reporting in time for use in product launch
• Track quarterly and annual Key Performance Indicators (KPIs) and bonus reporting for Team Members
• Supervise the workload of, and coach/train, direct reports, team members and contractors

Qualifications

• 7+ years of experience with consumer-packaged goods development and management (concept through rationalization), ideally in the Spa and/or Health & Beauty channel
• 3+ years of team leadership and management experience
• Post-secondary degree or diploma in Business and/or Marketing preferred
• Project Management experience preferred, including demonstrated ability to prioritize, scope and oversee projects from concept to commercialization  
• Experience analyzing data on product performance and profitability, and using data to make recommendations on project feasibility and ROI
• Exceptional written/oral communication skills
• Highly developed and demonstrated leadership ability and interpersonal skills
• Exceptional attention to detail, highly organized, and effective at time management
• Effective problem-solving and decision-making skills

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcome.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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