Crisis Response Worker

Vancouver Police Department

Crisis Response Worker

COMPETITION: #2686-20260609

SECTION:                               
Victim Services Unit, Diversity, Community & Indigenous Relations

STATUS:                                
Auxiliary / Casual – On-Call

HOURS OF WORK:               
Evenings / Weekends / Stat Holidays 

SALARY:      
Pay Grade 19 - $34.30 per hour 

COMPETITION END DATE: 
Tuesday, June 30, 2026

Responsible for providing direct support services to crime and trauma victims and witnesses.

ESSENTIAL DUTIES

• Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges foremergency transportation, liaises with other agencies on scene to provide practical support and assistance as needed
• Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
• Documents all services provided to clients and performs related administrative duties
• Attends staff meetings and any mandatory training
• Contacts supervisor for consultations for major police incidents
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of the rules and regulations governing program activities
• Considerable knowledge of the practices and techniques of crisis intervention and follow- up support as related to the work performed
• Sound knowledge of available community resources
• Working knowledge of court and police procedures as they relate to the work performed
• Ability to effectively communicate with victims and witnesses of crime and trauma, to provide emotional support, information, and referrals, under stressful circumstances
• Ability to prepare records related to the work
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts

EXPERIENCE
Required:

• Minimum two years’ direct crisis intervention experience, such as victim services support, mental healthintervention, crisis centre work, etc., or an equivalent combination of training and experience. 

Preferred:

• Direct experience in Victim Services as a paid Victim Services worker.

EDUCATION
Required:

• High school diploma, supplemented by additional courses in the field of Social Science, plus considerable related experience

Preferred:

• Degree in the field of social sciences such as psychology or social work
• Victim services training

OTHER REQUIREMENTS

• Valid Class 5 BC driver licence with a satisfactory drivers abstract
• Must be able to arrive at 2120 Cambie Street within 30 minutes of being requested
• Ability to cover various shifts as the Unit operates 24/7
• All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
• Must be able to work in an environment with an Accredited Facility Dog present
• Must have access to a cell phone for deployment purposes

SELECTION PROCESS
Short-listed applicants will be required to pass a written exam prior to moving on to the interview stage.

This position falls under the jurisdiction of Teamsters Local 31.

Applicants should submit a resume via email to  View email address on civicjobs.ca by 4:30 p.m. on the closing date.  Thecompetition number must be indicated in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER