Hospitality Lead

Job Responsibility:

Hospitality Lead

Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Lead. It's an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for another season following $165M in enhancements. Reporting to the Director of Sales, the Hospitality Lead is responsible for overseeing public, private, and internal events, the Hotel Selkirk front office operation, supervision of hospitality team members, as well as acting as the Manager on Duty. The position is responsible for building a collaborative team, maximizing guest satisfaction, solving guest concerns, and providing solutions for enhancing revenue and/or guest service.

Responsibilities:

• Supervise and coordinate the Hospitality team for day-to-day operations, events, and special projects; coordinate with other areas to ensure adequate coverage for the Park;
• Complete administrative tasks related to the Hospitality team and general park operations including but not limited to writing event reports, incident reports, and developing manuals;
• Promote a positive team environment by ensuring team training is up to date, focusing on health and safety in processes and collaboration between team members to achieve efficiency;
• Providing expectations, coaching, guidance, and performance management to the Hospitality team.
• Responsible for day-to-day procedures and processes required for cash handling and credit;
• Monitors room availability inventory, rate programs, and hotel marketing initiatives;
• Monitor property outlet venues and private event catering operations to ensure a high level of service, quality, and guest satisfaction;
• Ensures smooth and efficient workflow for hospitality operations;
• Develop and promote a deep understanding of Fort Edmonton Park, its programs, and services;
• Understand and celebrate property promotions, special events, and employee events, by communicating them to employees in an effort to pique interest and encourage participation;
• Actively participates, coaches, and leads Hospitality Associates in problem resolution and ensuring customer service standards are adhered to;
• Ensures employees' appearance and property standards are adhered to;
• Identify and provide assistance to all guests and employees in need in a timely and efficient manner;
• Attend to all guest or employee concerns in a timely fashion and keep management apprised of escalating concerns;
• Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;
• Plan, attend and assist with regularly scheduled employee meetings;
• Performs other duties as required or deemed necessary to provide superior customer service and an outstanding guest experience;

• Ensure that company and government hygiene/sanitary standards are maintained in all areas;

Qualifications:

• High School Diploma, G.E.D. or equivalent;
• Supervisor experience is an asset
• Customer service experience is an asset
• Prior hotel knowledge/experience is an asset
• Have or are willing to obtain a valid Pro-Serve accreditation; and
• Have or are willing to obtain a valid First Aid and CPR certificate.

Other Details:

• Open availability for any shift, 7 days per week, including evenings, weekends, overnights and holidays is required;
• Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park's operational summer season
• Must arrange own transportation as the Park often operates outside of regular public transit hours;
• Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; moderate climbing up and down stairs and walking across distances between buildings; bending, crouching, pushing and pulling with occasional lifting at or below waist height up to 15lbs;
• May be exposed to chemicals, smells, elements, noise, temperature etc.;
• Required to wear appropriate PPE such as closed toed shoes, gloves, masks, safety vest etc.;
• Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;
• Ability to attend meetings and training as needed;
• May be called upon to assist with procedures during an onsite emergency;
• Required to wear a uniform and/or clothing within hospitality guidelines;
• Must be legally entitled to work in Canada for any employer;
• Media consent form required in accordance with FEMCo policy as this role may participate in media events as required; and
• A Vulnerable Sector Check issued within the past 90 days that is satisfactory to the employer before starting in the position may be required.

Job Types: Casual/Part-time

Salary: $18.00/hour

Interested applicants are invited to forward their resumes and cover letter detailing their qualifications by May 2, 2025.

We are committed to diversity at FEMCo, as an equal opportunity employer, we encourage applications from all qualified individuals. We thank all applicants for their interest in this opportunity, however, only those candidates being considered for the position will be contacted.