Project Manager

The Position:
Project Services Managers at F12 are responsible for the delivery of our largest and most complex engagements. Their responsibilities include all project management, scheduling, client communication, and internal process meetings. The Project Services Manager ensures the project technicians’ time is used effectively and the project is kept within the budget and time allotted. This is achieved through creation of key project deliverables and closely measuring the project process through completion. The Project Services Manager will have a fully decentralized team of Project Technicians to schedule and coordinate. Developing strong relationships with the Project Team members and other internal departments is key to success in this role.Responsibilities:
Project Management:
Manage the planning and execution of client projects within their region.Maintain a project portfolio ensuring consistent progress toward deliverables.Successfully manage projects through delivery phases: Planning, Execution, Monitoring, ClosureManage stakeholder communications during all phases of the project process.Ensure project objectives and deliverables are clear.Ensure client is updated on progress regularly.Successfully communicate project plan, deliverables, and updates to various stakeholder roles.Effectively manage scope creep utilizing strong change management proceduresWork with internal teams to ensure services are properly assigned, and client contracts/invoices are current and accurate.Manage project calendar and input regular updates/notes in internal tools.Become a subject matter expert for all internal software.Resource Management:
Manage resource tasks and delivery timelines while assigned to client projects.Manage technical project resources.Efficiently schedule projects using Critical Path methodologyMaintain F12 quality though excellent service delivery.Schedule and run all project related meetings with project team and stakeholders as required.Meetings include planning, update, closure, lessons learned.Improve project delivery process.Schedule post project analysisEvaluate project results, identify problems, uncover trends.Project Management Office:
Responsible for Project Process and Project ResultsWork with the Solution Design team on developing/reviewing Project ChartersEnsure national standard policies and procedures are being followed by the Project TeamProject Services Managers may participate in Sales workshops to initiate a relationship with the onboarding client earlier in the process.Requirements:
Project Management experience, preferably in an IT Managed Services environment where project delivery requirements spanned multiple engagements and client accounts.PMP Certification is an asset.Technical Project Management Experience (Virtualization, Server Implementation, IT Infrastructure Projects)Proven Project Management experience in managing technical resources.Excellent verbal and written communication skillsExcellent client-facing and internal communication skillsStrong organizational skillsHigh level of computer proficiency (industry experience an asset)Ability to multi-taskHighly detail orientedFormal training/certification in Project Management (may include ITIL certifications)Desired Competencies:
Strategic ThinkingInfluencing through CommunicationBusiness AnalyticsIndustry KnowledgeOperational KnowledgeManagement SkillsTechnical Capacity
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