Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individuals to join our Transportation and Operations Services Department as a Customer Service Representative.

Position Type: Permanent Full Time
Number of Positions: One (1)
Department: Transportation and Operations Services Department
File Number: SV26-110
Location: 31 Wallbridge Crescent, Belleville, ON
Hours: 35 hours per week, 8:30 AM – 4:30 PM Monday to Friday
Employee Group : Union - CUPE
Salary: Grade 6 $30.22 - $34.73 per hour (under review)
Closing Date: Thursday, October 8, 2026 at 4:30 PM

PURPOSE AND SCOPE:
Reporting to the Manager, Administrative Services, the Customer Services Representative supports the Customer and Administration Services Section of Transportation & Operations Services in providing Customer Service support to the Environmental Services (ES) department as outlined in the Service Level Agreement (SLA).

The Customer Service Representative provides excellent customer service assisting the public with complaints and queries related to the functions of the department of Environmental Services. 

The Customer Service Representative is part of the TOS Administrative Team and provides administrative back-up support for each section as required.

KEY DUTIES AND RESPONSIBILITIES:

• Provide timely, accurate information to the general public and the immediate Supervisor and/or the Director and respond to decisions and directions generated by same. The position is guided by established departmental policies, guidelines and procedures.

Customer Service & Outreach

• Respond to general inquiries from the public received by phone, email, in-person, or through the general inbox and website; providing information and assistance in a polite and efficient manner
• Communicate professionally, and effectively with all staff, contractors, agencies and members of the general public, promoting a high standard of customer service . 
• Relay information to Supervisors or crews in the field as required
• Record all inquiries and/or work requests into WorkTech; capture all relevant contact information and details; provide follow-up to residents by phone or email
• Close work orders when complete
• Ensure departmental webpages are Up-to-date and recommend changes as needed
• Facilitate outreach and communication to the public via surveys, public forums, media, etc.
• Support the implementation of programs and resident surveys, track and compile operational data and key performance indicators
• Receive permits, applications or related submissions or requests; distribute and collect required information and documentation.

Accounts Payable/ Receivable

• Create purchase orders, reconcile invoices and materials received against purchase orders, process cheque vouchers for payment; maintain records of departmental purchase orders and vouchers.
• Receive revenue through various sources, issue invoices, and initiate revenue collection procedures as directed.
• Ensure activities are in compliance with City policies

Administration

• Provide clerical services for department managers and/or supervisors including filing, telephone coverage, scanning, and archiving & data entry as necessary or assigned.
• Process incoming and outgoing mail
• Provide departmental records management support
• Provide back-up to the departmental Administrative Team as required.
• Support Time and Attendance activities for the department; ensuring adherence to the collective agreement (CUPE) and maintaining records in accordance with City and departmental policies.
• Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work
• Perform other duties as assigned

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

QUALIFICATIONS
MINIMUM EDUCATION:

• Two (2) year Diploma in Office Administration or related field
• Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville

MINIMUM EXPERIENCE:

• One (1) year municipal government or office experience
• Demonstrated customer service skills with sound judgement, tact and discretion and the ability to communicate clearly with the public in person and on the phone;
• Experience in fast-paced office setting with high attention to detail and meeting assigned deadlines.
• Computer literacy with strong skills in Microsoft Office applications including Outlook, Word, Excel, etc.
• Proven ability to work with professionalism and confidence with all levels of management and the public

ASSET EXPERIENCE:

• Demonstrated experience using computers and applicable software; MS Office, internet browsers, Vadim, WorkTech
• Demonstrated working knowledge of the structure and services provided by Environmental Services & Transportation & Operations Services
• Knowledge of accounting and business practices

Note: A combination of relevant work experience and education may be considered

WHAT’S IN IT FOR YOU:

• Competitive market salary

• Competitive employer-paid extended health benefits

• OMERS Pension Plan
• Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).