Manager, Business Systems

Please note that this is a 100% in-office position, working out of East Penn Canada’s Head Office in Courtice, ON.Are you a hands-on, business-minded leader ready for your next challenge? Do you bring experience in supply chain, distribution, wholesale, or manufacturing? Are you ready to lead a team of subject matter experts and shape how technology supports the business?We have an exciting opportunity for someone who understands business processes, people, and technology, asks the right questions, and brings teams together to deliver practical solutions.In this highly visible role, the
Manager, Business Systems
will bridge day-to-day operations and technology. You and your team will work closely with leaders and front-line employees to understand how work gets done, identify opportunities to simplify and improve processes, and turn business needs into solutions that make a meaningful difference.Role & Responsibilities
Lead and Develop the Team:
Lead, coach, and develop a small team of subject matter experts responsible for our core business systems, fostering a collaborative and service-oriented culture focused on delivering value to the business. Set clear priorities and balance day-to-day support with projects, continuous improvement, and longer-term business needs.Connect Business Needs with Technology:
Understand how work gets done across sales, customer service, purchasing, inventory, warehousing, distribution, and finance, and translate business needs and operational challenges into practical, sustainable solutions. Bring together business teams, IT professionals, and external partners to solve problems, improve processes, and deliver meaningful results.Drive Improvement and Deliver Results:
Identify opportunities to simplify processes, automate work, improve reporting, and support better decision-making. Lead business systems initiatives from requirements through implementation and adoption, while overseeing external partners, project priorities, budgets, and the reliable flow of information across connected systems.Shape Our Business Systems Roadmap:
Own the roadmap for SAP S/4HANA and establish priorities across Salesforce, Power BI, EDI, Boomi, and other connected systems. Partner with business leaders to prioritize enhancements and investments that deliver the greatest business value while balancing system stability, scalability, and cost.Experience, Skills, and Competencies
You will receive support and onboarding into our systems and technology environment. A strong business foundation, leadership capability, and curiosity about technology are more important than being an expert in every platform we use.We are looking for someone who brings:
8+ years of experience in business operations, supply chain, distribution, manufacturing, technology, business systems, or a related environment.A strong understanding of end-to-end business processes such as order-to-cash, procure-to-pay, inventory, warehouse operations, and finance, and how systems support those processes.Demonstrated experience leading, coaching, or developing others, with formal people management experience considered an asset.The ability to understand a business problem, ask the right questions, and translate operational needs into practical solutions.Experience leading projects or cross-functional initiatives and driving them through to completion.Strong analytical, problem-solving, and decision-making skills.The ability to lead through change, influence stakeholders, and balance competing priorities.Excellent communication and interpersonal skills, with the ability to work effectively with front-line employees, business leaders, technical professionals, and external partners.Post-secondary education or an equivalent combination of education and relevant experience.Considered an Asset:
Experience with SAP S/4HANA, Salesforce, Boomi, Power BI, EDI, or similar business systems and technologies.SAP functional or technical certification.Experience implementing, improving, or supporting ERP or other enterprise business systems.Project management certifications and experience.Knowledge of privacy standards and practices, including PIPEDA and GDPR.Bilingualism in English and French.Important Considerations:
This is a full-time, permanent, on-site position based in Courtice, Ontario. Occasional travel may be requiredRole-specific background checks are a condition of employment and may include, but are not limited to, employment verifications, criminal record checks, and professional reference checksApplicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview dateExpected hiring range for this role is approximately $115,000-130,000 (actual salary will be determined based on the successful applicant's education, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data)#WhatPowersYou
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