Logistic Support Service Manager

What is Voyageur Aviation Corp.?

Unfamiliar with what we do? No worries, we've got you covered!

At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities. Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special:

• We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients.


• We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign.


• Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in aviation.


• Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.


• We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care.


• Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX: CHR).

Explore your next role:

Logistic Support Service Manager will lead and manage the Logistic Support Services team, including Specialists, Coordinators, and Lead Hands, to ensure timely, accurate, and efficient parts movement and inventory management while maintaining compliance with safety and regulatory requirements. Provide strategic oversight, workflow planning, and process improvement initiatives to support operational excellence.

Your responsibilities:

• Plan, assign, and prioritize workload for LSS Specialists, Coordinators, and Lead Hands.


• Monitor team performance, provide guidance, and ensure adherence to operational standards and deadlines.


• Conduct regular team meetings to review operational performance, resolve issues, and communicate priorities.


• Coordinate cross-functional activities between Material Control, Maintenance, Procurement, and Repair & Overhaul departments.


• Ensure timely processing of parts requests, tracking, shipping, and inventory updates.


• Oversee urgent (AOG) situations, approving critical escalations and ensuring rapid resolution.


• Develop, maintain, and improve logistic support processes and reporting systems.


• Monitor compliance with Dangerous Goods, WHMIS, and other regulatory requirements.


• Identify areas for process improvement, cost optimization, and efficiency gains.


• Prepare management reports and metrics to support operational decision-making and executive updates.

Your Distinctive Ingredients for Success:

• Post-secondary diploma or equivalent in Logistics, Supply Chain, or Business is required; Receiving Inspector and/or Dangerous Goods (DG) Specialist certification is preferred.


• Valid Dangerous Goods and WHMIS certification is required; Project Management certification (e.g., PMP) or a Supply Chain professional designation is preferred.


• A minimum of five years of experience in logistics, supply chain, or aviation maintenance support is required.


• Proven leadership and team management capabilities in an operational environment.


• Demonstrated ability to make sound decisions under operational pressure.


• Strong strategic planning and resource allocation skills.


• Effective communication and stakeholder management skills.


• Proven experience in process improvement and problem-solving.

Eligibility:

You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Location and other Key Details:

• You will work on- site at our North Bay head office Monday to Friday.